Customer Service Representative 2

This position will perform a variety of customer service activities at the Arizona Ports of Entry/offices that do not require an AZ P.O.S.T certified peace officer. This position will interpret and communicate the provisions of state and federal motor vehicle codes pertaining to size/weight applicable to Division Port Operations. May screen and weigh or assist with weighing commercial vehicles. Responsible for security of cash receipts, information and a wide variety of accountable forms.

Utilizes permit issuance to regulate domestic and foreign-based commercial vehicle traffic entering and exiting the state. Overnight travel may be required. Background check is required.

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Mandatory participation in the Arizona Retirement System (ASRS) is required.

• Police Department functions, organization, mission, procedures, objectives, policies, rules and regulations particularly those applicable to law enforcement
• Practices of computer applications and software; of Spillman Cad RMS, Query Analyzer, Livescan, and Armani
• Federal OSHA, State and County regulations and policies regarding safe work practices
• Commercial Vehicle Safety Alliance (CVSA) laws, Arizona Police Officer Standards and Training (AZ Post Rules)
• EPro/Transport, the Arizona Management System and all ADOT software used in Enforcement Services Bureau (ESB)

• Maintain working relationships with other agency divisions, the public, employees and contractors
• Strong math, critical thinking, research and complex analysis
• Problem solving and conflict resolution, interpersonal and employee relations
• Multi-tasking and time management of multiple and sometimes competing priorities and deadlines
• Decision making
• Oral and written communication in the preparation of clear concise reports, correspondence and PowerPoint presentations
• Google Platform

• Read, comprehend, and interpret detailed, complex written material
• Conduct research and compile findings
• Handle a variety of complex, sensitive and confidential materials simultaneously
• Prioritize work assignments and meet deadlines, resolve issues; be tactful but diplomatic
• Remain professional under stress
• Work independently without supervision
• Interact tactfully, persuasively and effectively, demonstrating sensitivity in dealing with individuals from diverse backgrounds
• Work cooperatively as part of a team and remain calm and focused and adapt quickly to changing priorities
• Handle face to face contact with challenging individuals

Two or more years administrative and/or operational support experience.