Emergency Communications Dispatcher; Grade 186

This position is advertised from the minimum to the maximum hourly rate. Salary will be determined based on education and experience at the time of offer.

Applications are sought on behalf of the Sheriff's Office in Yuma County. Yuma County Human Resources does not review any applications submitted for this position. All applications are forwarded to Sheriff's Office in Yuma County

Under close supervision, performs technical work of moderate difficulty in public safety communications; this position has department specific responsibility.

(Illustrative Only) Operates fixed base communications equipment, to include computer-aided dispatch (CAD) system, 911 system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), numerous computer databases and maps; answers incoming emergency and non-emergency calls, interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; calms and counsels distraught and irate callers in emergency situations;

dispatches emergency responders; relays pertinent information to law enforcement personnel in a factual and concise manner; monitors radio channels and provides immediate information and assistance; maintains status and awareness of Sheriff's patrol units and monitors alarms; tracks the location and activities of all officers on duty; logs messages transmitted and received; enters all emergency assistance calls into the computer aided dispatch (CAD) incident logs;

inputs and updates information into the National Crime Information Center (NCIC) computer systems; enters calls for service into the law enforcement database, to include date, time, caller's name, type of incident, responding officer's name, arrival time, and other details; retrieves information from automated files to access databases for information, wants and warrant checks, driver license and vehicle registration checks; composes, sends and receives messages via criminal justice computer system;

operates and maintains telephone recording system; follows departmental policies and procedures in providing assistance and information to law enforcement and emergency services personnel, and the general public; notifies other State/Federal and regional agencies, as directed; notifies supervisor of critical incidents; reads and interprets maps for the public and law enforcement personnel to assist in locating certain geographical locations by utilizing city/county/state maps, atlas, and various computer mapping systems;

performs various clerical tasks; maintains appropriate security and confidentiality of criminal histories and other sensitive information encountered in the performance of his/her duties; regular and reliable attendance; performs other duties as assigned.

An employee in this class may receive a field training work assignment; employees assigned to field training perform additional duties, and are required to have additional knowledge, skills, and abilities; in addition, employees must be able to obtain and maintain certain certifications; employees assigned to specialty units must be off probation, and may have to successfully pass an oral board interview and/or other relevant testing;

employees are eligible to receive specialty pay when assigned for a period of time; once an employee is removed from the specialty duty, the employee is no longer eligible for the specialty pay.

Observes, supervises, and mentors Emergency Communications Dispatchers in training; instructs and evaluates Emergency Communications Dispatchers regarding Sheriff's Office policies and procedures, 911 system, and computer-aided dispatch (CAD); conducts daily performance evaluations highlighting accomplishments and deficiencies; completes end of phase evaluations with recommendations for continuation or additional training; devises detailed plan for additional training to correct deficiencies.

Knowledge of methods, practices, and techniques of instruction and evaluation;
Sheriff's Office dispatcher training program; skill in mentoring, motivating, leading, and supervising Emergency Communications Dispatcher; provide clear and concise instruction; ability to provide conventional instruction, as well as innovative and practical training techniques; provide constructive criticism.

High School Diploma or GED equivalent; AND six (6) months of customer service or clerical…