Instructional Technology Professional II; Yuma, AZ

Position Highlights

University Information Technology Services (UITS) is accepting applications for the position of Instructional Technology Professional II serving on the Instructional Technology Support Team. This position will support multiple University of Arizona locations in Yuma, Arizona, providing preventive maintenance, troubleshooting, and repair services of university-owned equipment.

The successful candidate will share the responsibility of supporting information technology, multimedia, and communications resources for the distance network. The technician will support the activities of the university's academic colleges and administrative units in their mission to expand educational access to Arizona communities.

The successful candidate is required to obtain (if not already obtained) Crestron CTI-Commercial Technician and Extron AV Associate Certifications, AVIXA CTS, and Dante Level III certification within 12 months of employment.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work‑life programs. For more information about working at the University of Arizona and relocation services, .

• Install, update, and troubleshoot instructional technology and computer systems in classrooms.
• Diagnose and repair A/V, computer, and network equipment.
• Perform regular system upgrades to ensure functionality and security.
• Troubleshoot system failures and implement solutions to restore performance.
• Schedule and conduct maintenance to identify and correct inefficiencies.
• Manage inventory of technical equipment and hardware.
• Support faculty and staff in their use of classroom and other AV technology including providing training, documentation, and on‑site assistance.
• Communicate upgrades, new technologies, and new technology processes to location team.
• Ensure classrooms and AV technology are ready for daily use and monitor needs.
• Serve as IT liaison for the location back to home departments or colleges.
• Provide troubleshooting and desktop support to university personnel and students.
• Provides first‑tier support to end users for PC, applications, hardware and network issues.

• Knowledge of the installation, updating and troubleshooting of classroom instructional technology and computer systems.
• Ability to diagnose and repair broken A/V, computer and network equipment.
• Knowledge of computer networking, audio and video equipment, including but not limited to wired and wireless microphones, network switches, consoles, and I/O patch panels.
• Knowledge of building and modifying equipment rack systems.
• Experience configuring and programming Crestron and/or Extron control systems.
• Ability to be flexible to the rapidly changing needs of the department and the university.
• Ability to build and maintain strong working relationships.

• Ability to lift up to 50 lbs.
• Ability to drive a golf cart.
• Ability to ascend and descend ladders.
• Occasionally work in confined spaces.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.
• Must have a valid driver’s license and ability to drive according to the University Fleet Safety Policy.

• Experience in a customer service environment with an emphasis on resolving audio/visual and other classroom technology problems.
• AVIXA CTS Certification or similar.

FLSA Exempt. Full Time/Part Time Full Time. Number of Hours Worked per Week 40. Job FTE 1.0. Work Calendar Fiscal. Job Category Information Technology. Benefits Eligible Yes - Full Benefits. Rate of Pay $53,039 - $66,299. Compensation Type salary at 1.0 full time equivalency (FTE). Grade 7.

Email: suits-jobs

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