Director IT Operations
Listed on 2026-05-01
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IT/Tech
IT Project Manager, Systems Administrator, IT Support, IT Consultant
Overview
The Director of IT Operations leads the IT Service Desk and Field Services teams, ensuring exceptional delivery of technology support and end-user services. The role oversees the adoption, optimization, and continuous improvement of the Service Now platform, while ensuring operational excellence, customer satisfaction, and alignment with organizational needs. The Director leads IT Service Desk and Field Services operations across Onvida Health locations, manages Service Now modules such as Incident, Request, Change, and Asset Management, and drives continuous improvement and modernization initiatives.
The role includes mentoring a high-performing team, managing vendor relationships for support tools and technologies, collaborating with clinical and business leaders to align IT services with broader goals, and serving as a key incident response leader during major service disruptions.
- Lead IT Service Desk and Field Services operations across all locations
- Oversee Service Now platform modules (Incident, Request, Change, Asset Management) and drive optimization and modernization
- Develop and enforce IT support standards and escalation procedures
- Mentor and develop a high-performing team
- Manage vendor relationships for IT tools and technologies
- Collaborate with clinical and business leaders to align IT services with organizational goals
- Act as incident response leader during major service disruptions
- Drive continuous improvement initiatives and ensure alignment with service delivery goals
- Essential:
Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration, or related field - Master’s degree preferred
- 7+ years of progressive IT leadership experience, including 3+ years managing Service Desk or Field Services
- 3+ years of experience configuring and optimizing Service Now platform modules
Listed base salary range:
Min = $;
Mid = $;
Max = $. Actual salaries may vary based on skills and experience. This description reflects compensation as part of a total rewards package.
Yuma, AZ
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