Desktop Support Technician II | Evenings

Job Details

Career area: IT

Position Type:
Full Time

Date Posted: 03/27/2026

Location:

Yuma, AZ 85364, United States

Job

Work Status: REGULAR FULL TIME | 80.00 Hours Every Two Weeks | Shift: Evenings

Pay Rate:
Hourly | Base salary range:
Min $21.80, Mid $27.25, Max $32.70

Summary:

The Desktop Support Technician II assists with the installation and support of new and upgraded workstation hardware and software and ensures its integrity and optimal operation; assists with recommending, implementing and documenting new hardware and software solutions that improve the computing experience. The Technician devises and executes solutions for workstation hardware and software issues for segments of more complex problems and assists with computer inventory and deployment.

The Desktop Support Tech II may use remote diagnostic tools and require in-person support. The Tech works directly with End‑Users and collaborates with other ITS division personnel, initiates corrective action for system problems, performs follow‑up to ensure proper resolution, sets up and tests computer configurations, operating systems, and system software upgrades, analyzes and resolves performance problems involving the operating system and hardware, runs testing scripts, and serves as an escalation point for complex requests.

The position performs post‑resolution follow‑ups, trains Tech I, and works with vendors and stakeholders to keep technology current.

• Tests, implements, and documents new or existing solutions for hardware/software to improve and standardize the organization’s use of desktop support systems.
• Assists in imaging computers with the Windows operating system for incident and service requests from the hospital.
• Assists with clinic setups to ensure hardware such as scanners and Imprivata function as intended.
• Assists in setting up hardware for users requesting a conference room be equipped with computer hardware.
• Assists in the implementation of support for new processes and software.
• Maintains and deploys various desktop technologies and solutions; analyzes and recommends hardware and software standardization.
• Actively resolves escalated requests and keeps technology up to date.
• Addresses user tickets regarding hardware and software.
• Other duties as assigned.

• High School Equivalency Diploma.
• CompTIA A+ Certification.
• ITIL Foundations Certification or related field certification and 3+ years of progressively responsible experience in Technical Support of Computer Systems.
• Fleet Safety.

• Associate’s degree in Business, Bachelor’s in Computer Science, or related field.
• 5+ years of progressively responsible experience in Technical Support of Computer Systems.