Construction Technical Communications Specialist

Description

At RDO Equipment Co., this role is more than just technical support—it's about helping customers stay productive, solving real-world challenges, and delivering a best-in-class experience every time. As a Technical Communications Specialist, you will serve as a trusted resource for our construction and forestry customers and internal teams, using your expertise to troubleshoot equipment issues and keep operations running smoothly.

• $68,640-$80,000/Annual
• Competitive compensation to reflect your experience.
• State-of-the-art work spaces and amenities in the heart of downtown Fargo.
• A comprehensive benefits package that supports your well-being.
• A company that lives by its core values: they're not just words on a wall—they're how we work, grow, and lead.

When you join RDO Equipment Co., you will be part of an industry-leading team providing a world‑class experience for customers who do vital work. Our Fargo, ND Field Support Office is located in the heart of a thriving, fast-growing metro area that blends small-town charm with big-city energy. You will work alongside knowledgeable, collaborative partners who support teams across the company.

• Deliver expert technical support: answer customer calls, identify root causes, and provide solutions via phone, email, or text.
• Troubleshoot and resolve issues: research problems using internal systems, documented cases, and manufacturer resources.
• Support internal teams: provide guidance and solutions to store teams to enhance customer service and technical knowledge.
• Build strong partnerships: collaborate with manufacturer partners and internal departments to share insights and resolve complex issues.
• Document and track cases: accurately record customer interactions, troubleshooting steps, and resolutions within the case management system.

• Industry experience: knowledge of John Deere construction and forestry equipment.
• Technical troubleshooting skills: ability to diagnose issues and provide effective solutions.
• Communication skills: strong verbal and written communication for both customers and internal teams.
• Customer-focused mindset: proven ability to build and maintain strong relationships.
• Valid work authorization: candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

• Collaborative environment: work alongside experienced, supportive team members.
• A dynamic environment: where no two days are the same.
• A supportive team: invested in your success and providing opportunities to build camaraderie throughout the year.
• Opportunities to grow, learn, and lead in the industry.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.