IT Technician

Essential Job Results

• Provides technical support to end-users either face-to-face, remotely, over the phone or via email.
• Provides technical support to end-users either face-to-face, remotely, over the phone or via email.
• Responds to “helpdesk” tickets or calls in a timely manner and follows IT helpdesk protocols.
• Upgrades, secures, and encrypts systems to enable compatible software on all computers according to Sunset’s network security standards.
• Installs and configures computer equipment, software, network components, systems, printers, scanners, fax machines and other devices.
• Troubleshoots and repairs hardware, system, and network problems, diagnosing and solving faults.
• Monitors and maintains computer systems and networks to ensure smooth operation and to identify and address problems promptly.
• Performs tests and evaluations of new software and hardware.
• Supports the Technology Supervisor in the development and implementation of IT strategies.
• Sets up new user accounts and profiles and handle password issues.
• Manages and keeps track of IT inventory and equipment.
• Keeps up to date with emerging technologies and industry trends and updating computer systems, software, and hardware accordingly.
• Assists with file archiving and storage of archived files.
• Conducts system backups and data recovery in case of system failures.
• Provides training to staff, as needed.
• Works on other duties as assigned.