IT Deployment Technician

Position Type: @3 Month Contract & possible Temp to Hire

Position Hours
:
Willing to work shift differential (6am-3pm or 4pm-9pm) – Exact hours TBD

Salary: $25.00/hour (Depending on experience)

Position Overview

The Onsite Deployment Technician is responsible for the installation, configuration, and deployment of computer systems at customer locations. This temporary full-time role supports end-user device rollouts, including hardware setup, data migration, and basic troubleshooting. The technician will ensure systems are properly connected, configured, and operational while delivering a high level of customer service and support throughout the deployment process.

Key Responsibilities

• Perform installation and configuration of operating systems, applications, and required software.
• Execute PC redeployments, including setup of new systems and decommissioning of legacy equipment.
• Connect and configure power, network, and peripheral devices to ensure full system functionality.
• Migrate end-user data from legacy systems to newly deployed devices.
• Install and configure local and network printer drivers.
• Provide connectivity to customer networks, including validating mapped drives and printer access.
• Deliver hardware break-fix support for desktops, laptops, and printers.
• Provide basic end-user support, including answering questions related to system use, data migration, and general functionality.
• Respond to technical issues via phone, in person, or remote support as required.
• Escalate complex or time-intensive issues to the Team Lead and Project Manager as appropriate.
• Document incidents, resolutions, and deployment activities in accordance with established procedures.

Key Outcomes

• Deliver a positive, professional support experience for customers and end users.
• Ensure all deployments meet project requirements, timelines, and business expectations.
• Minimize operational disruption by efficiently resolving technical issues and support requests.
• Maintain a high standard of service quality and customer satisfaction in all interactions.

Skills and Qualifications

• Strong attention to detail and ability to adhere to defined processes and protocols.
• Professional, customer-focused demeanour with an empathetic approach to end-user support.
• Excellent verbal and written communication skills.
• Proven ability to provide effective customer service across phone, in-person, and remote environments.
• Strong documentation and organisational skills.
• Ability to work independently and collaboratively within a project team.

Experience and Education

• Demonstrated experience installing and configuring computer systems.
• Intermediate to advanced troubleshooting skills within Microsoft operating systems.
• Experience performing data migrations between devices.
• Experience installing and configuring network printers.
• Proficiency in Microsoft Office applications.
• Associate degree, technical certification, or equivalent work experience in computer technology or a related field preferred.
• Industry certifications such as CompTIA A+, MCP, or Network+ are preferred.

Physical and Work Environment Requirements

• Ability to sit, stand, walk, stoop, crouch, and lift equipment up to 40 pounds.
• Frequent use of hands for lifting, carrying, and equipment setup.
• Adequate vision and motor coordination required for technical tasks.
• Work is typically performed in a clean, temperature-controlled office environment.
• Regular travel to client locations may be required.

Additional Requirements

• Dependable attendance and punctuality are essential.
• Reliable transportation (i.e. personal vehicle) and able to travel to multiple client locations, when applicable.
• Work must be performed onsite at client locations to support collaboration, supervision, and equipment access requirements.
• Employees must be willing to perform additional duties as assigned by management to support project and business needs.