Housekeeper-IL

Housekeeper

Supervisor:
Executive Director, Maintenance Director, or Housekeeper Lead

FLSA Status:
Hourly, non-exempt

Date Approved:
September 2025

Upholds the company values of People, Passion, and Excellence through cleaning resident apartments and Community common areas with integrity and attention to detail. Presents the Community in a positive and impressive manner for our residents and guests and maintains a positive team atmosphere.

• Must be at least 18 years old or older
• Prior related experience is preferred
• Ability to perform housekeeping duties following sanitation and safety standards and current guidelines in a timely and efficient manner without compromising quality
• Promptly communicate concerns with resident’s health and/or unsafe living conditions to management
• Demonstrated ability to communicate effectively and politely in English, both verbally and in writing, with residents and staff
• Meets state related requirements (as applicable for position)
• Ability to work in a team setting and be a positive team player
• Maintain a positive, respectful, and professional approach with coworkers and residents
• Ability to keep all business and operations information confidential
• Possess excellent customer service and organizational skills
• Ability to work under time constraints with little supervision while maintaining a high level of performance and meeting department deadlines
• May assist with disaster management efforts during evacuations
• Ability to follow and adhere to policies, procedures, and standards
• Satisfactorily pass company’s and state regulated criminal record clearance, health screening and TB clearance (if applicable)

Essential Job Duties and Responsibilities

• Promptly documents and reports all maintenance issues and safety hazards
• Cleans resident apartments and Community common areas as assigned and according to housekeeping checklist and schedule
• Completes and submits all required documentation on time per department procedure, such as daily checklists, cleaning logs, etc.
• Removes trash in compliance with company procedures
• Deep clean resident apartments and Community common areas according to schedule, and training protocols
• Performs other duties as assigned by management
• Maintain a safe and secure environment for all staff, residents, and guests
• Serves as role model for other employees by displaying responsible, cooperative, positive attitude
• Attends education and training classes as necessary to fulfill state or provincial regulations
• Assist with laundry management, including placing resident laundry on hangers, washing and drying linen, sorting and replenishing linen, and other duties as assigned

• Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community management, or others
• Meet the assigned work requirements of the job, regular attendance is required
• Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude
• Represent the Community in a professional, courteous, and friendly manner
• Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor
• Adhere to company and safety policies and procedures. Wears appropriate PPE when necessary
• Promote resident advocacy and demonstrate excellent customer service at all times
• Maintain personnel, resident, and business proprietary and/or confidential matters/material in strict confidence with management of the company (and/or other company staff as needed)
• This position has no supervisory responsibilities
• Maintains certifications as necessary…