Manager, Management

Overview

Company Overview:

G4S Secure Solutions (USA) Inc. provides rewarding careers that give you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

G4S Secure Solutions (USA) Inc., an Allied Universal® Company, is hiring a Sector Manager - Armed (Captain). The Sector Manager (Captain) provides day-to-day leadership and operational oversight for all transportation and stationary/remote guarding services within their assigned Sector. The Sector Manager is responsible for ensuring that staffing, scheduling, service delivery, employee performance, and transportation operations comply with contract requirements, company policies, issued directives, and applicable laws and regulations.

The Sector Manager maintains comprehensive knowledge of all contract activities within the assigned Sector and serves as the primary operational liaison between the company and client’s local supervisory and management personnel. The position coordinates sector fleet requirements, including vehicle assignments, readiness, inspections, maintenance needs, downtime, and replacement vehicles, with the Fleet Coordinator based in Tucson, who provides centralized fleet administration and support across all Sectors.

The Sector Manager also oversees Quality Assurance Surveillance Plan (QASP) performance within the assigned Sector, monitors service quality and contract compliance, addresses operational deficiencies, and ensures that corrective actions are implemented and documented. The position is accountable for maintaining operational readiness and consistently delivering safe, reliable, and contract-compliant services.

RESPONSIBILITIES:

• Directly supervise and evaluate assigned Lieutenants and Sergeants; assign responsibilities, monitor performance, and provide feedback to the Program Manager; design and implement career development and performance plans
• Oversee daily transportation and stationary/remote guarding operations within the assigned Sector, including staffing, scheduling, dispatch, and service delivery
• Serve as the primary local liaison with client supervisors and management regarding operational, personnel, and service matters
• Communicate and enforce contract requirements, post orders, client directives, company policies, and applicable federal, state, and local regulations
• Ensure required employee training, licenses, certifications, and qualifications are completed, documented, and maintained
• Oversee QASP activities, operational inspections, and compliance reviews; identify deficiencies and ensure corrective actions are completed
• Maintain local accountability and operational readiness for assigned vehicles, including inspections, cleanliness, maintenance needs, damage, and downtime
• Coordinate vehicle maintenance, repairs, records, vendor services, and replacement needs with the Fleet Coordinator based in Tucson
• Ensure required operational, staffing, training, vehicle, incident, and performance reports are accurate and submitted on time
• Promote safe work practices and ensure operational incidents, employee injuries, vehicle accidents, and client concerns are promptly addressed, documented, and reported to the Program Manager
• Identify operational risks and recommend improvements to staffing, transportation, dispatch, supervision, and service-delivery procedures
• Support Sector mobilization and startup activities, including staffing, onboarding, training, facility readiness, vehicle placement, and post implementation
• Remain available for urgent operational requirements during nights, weekends, and holidays, and perform transportation or guard…