Call Center - Appointment Setter

The Entry-Level Call Center - Appointment Setter is vital in generating revenue by initiating outbound calls to prospective clients. This role focuses on qualifying leads, overcoming objections, and scheduling appointments for the sales team, contributing directly to the company's growth and customer engagement efforts.

• Make outbound calls to high-quality, company-provided leads using approved systems
• Engage prospects in professional, customer-focused conversations to assess their needs and interest
• Set confirmed appointments for outside sales representatives to ensure a steady sales pipeline
• Effectively overcome objections while maintaining professionalism and building rapport
• Meet or exceed daily, weekly, and monthly appointment-setting and productivity goals
• Follow company call scripts and adhere to all compliance and quality guidelines
• Accurately document all calls, outcomes, and prospect interactions in the CRM system

• High school diploma or equivalent
• Strong interpersonal skills and a professional phone demeanor
• Ability to work in a fast-paced environment and meet targets
• Basic computer skills and familiarity with CRM systems

• Previous experience in a call center or customer service role
• Experience with appointment setting or lead qualification
• Knowledge of sales processes and techniques
• Self-motivated with a proactive attitude
• Ability to handle rejection and persist through challenges

What started as a small operation in Mountain Pine, AR has grown into a nationwide leader, proudly serving homeowners in 13 states and growing! We're more than just installers; we're manufacturers. That means when you choose Win Choice, you're getting American-made windows, crafted right here in the USA, designed specifically for the local climate and built to last a lifetime. Our commitment goes beyond just products;

it's about people. We're dedicated to doing the right thing, serving with integrity, and ensuring every homeowner in America feels proud of where they live. From your first free consultation to the final installation and beyond, we stand by our work with a comprehensive lifetime warranty.

To be the premier organization dedicated to delivering the highest employee and customer experience in our industry.

We're not just in the home improvement business; we're in the life improvement business. Our mission is to transform homes, lives, and communities by providing trusted, high-quality window and roofing solutions. We believe in helping you create a more comfortable, beautiful, and valuable home, making the process easier, more affordable, and more trustworthy than ever before, for every homeowner in the United States of America.

Our core values of integrity, quality, and customer satisfaction guide every project, from the smallest repair to a complete home transformation.

Our culture is built on grit and fortitude. We work hard and expect a lot from each other because we care about winning together. We hold one another accountable, but we also step up to support each other when it counts.

We keep things casual and real. We joke around, we move fast, and we do not take ourselves too seriously. At the same time, we take our work seriously. Everyone here is expected to show up, follow through, and contribute.

We care about each other beyond the job. We celebrate wins together and we show up for each other during the tough seasons too. If you want to be part of a team that pushes you, supports you, and feels like a group of people who truly have your back, you will fit right in.

At Win Choice, our values define who we are and how we work. We believe in collaboration, fostering clear communication,…