Principal Site Reliability Engineer

• Apply software engineering, automation, and Dev Ops principles to improve how services are built, tested, deployed, observed, operated, and recovered
• Use data, evidence, experimentation, and rigorous engineering analysis to identify reliability risks, test assumptions, and guide technical decisions
• Define, implement, or improve SLIs, SLOs, error budgets, and service-health measures
• Improve observability through metrics, logging, tracing, monitoring, alerting, dashboards, and service-health instrumentation
• Drive continuous improvement across CI/CD, observability, deployment practices, Infrastructure as Code, automation, testing, incident response, capacity management, resilience and operational readiness
• Identify recurring or systemic production issues and translate operational experience into improvements in code, architecture, automation, tooling, and engineering practices
• Partner with Software Engineering teams to incorporate reliability, resiliency, scalability, performance, observability, recoverability, and operational readiness throughout the development lifecycle
• Participate in or lead incident response, troubleshooting, service restoration, and blameless post-incident learning
• Provide enterprise-level technical leadership for critical production incidents and influence engineering practices that improve incident response, escalation, service restoration, and sustainable on-call operations
• Reduce operational toil and unnecessary manual intervention through software, automation, reusable patterns, and better engineering practices
• Establish enterprise technical direction, develop senior technical leaders, and multiply the capability of the broader engineering organization

• Typically 15+ years of relevant professional experience in Software Engineering, Site Reliability Engineering, Systems Engineering, Cloud/Platform Engineering, Dev Ops, Infrastructure Engineering, Architecture, or a comparable technical discipline
• Experience with software development or scripting using one or more modern programming languages
• Experience with software engineering principles, distributed systems, production troubleshooting, automation, and observability appropriate to the level
• Experience with public cloud technologies and architectures, preferably AWS, along with infrastructure, networking, Linux/Unix, and modern application architectures
• Demonstrated analytical, problem-solving, communication, and collaboration skills appropriate to the scope of the role
• Preferred hands-on experience with AWS or comparable experience with Microsoft Azure, Google Cloud Platform (GCP), or Oracle Cloud Infrastructure (OCI)
• Experience developing, deploying, operating, or improving highly available production software or distributed systems
• Experience with CI/CD, Infrastructure as Code, containers or orchestration, observability, monitoring, alerting, and software-delivery automation
• Experience with SLIs, SLOs, error budgets, incident management, performance analysis, capacity management, resilience testing, disaster recovery, or operational readiness
• Experience creating reusable automation, tooling, platforms, patterns, or practices that improve engineering effectiveness
• Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Information Systems, or a related technical field, or equivalent practical experience
• Must independently possess eligibility to work in the United States at the date of hire
• Position is ineligible for employment Visa sponsorship

Demonstrates extensive experience in Software Engineering, Site Reliability Engineering, and Dev Ops principles, with a strong focus on automation, observability, and incident management. Proficient in leveraging cloud technologies, particularly AWS, to enhance system reliability and operational readiness.

• 15+ Years Experience in Software Engineering
• Expertise in AWS or Comparable Cloud Technologies
• Proficient in CI/CD and Infrastructure as Code
• Experience with SLIs, SLOs, and Incident Management
• Strong Analytical and Problem-Solving Skills

• Software Development
• Scripting
• Distributed Systems
• Automation
• Observability
• Incident Management
• Performance Analysis
• Capacity Management
• Disaster Recovery
• Resilience Testing

• Analytical Skills
• Problem-Solving
• Communication
• Collaboration

• Site Reliability Engineering
• Dev Ops
• Infrastructure Engineering
• Cloud/Platform Engineering
• Software Engineering Principles

• AWS
• Microsoft…