Freezer Repair & Maintenance Coordinator

Freezer Repair Coordinator

The Freezer Repair Coordinator is responsible for coordinating freezer repair activities, managing service providers, maintaining accurate documentation, and ensuring timely communication with stores and internal team members. This role requires exceptional attention to detail, strong customer service skills, and the ability to manage multiple priorities in a fast-paced environment.

• Monitor and manage repair work orders through Service Channel.
• Communicate with stores, service providers, and internal teams regarding repair status and updates.
• Follow up on open work orders, missing ETAs, and outstanding repair issues.
• Maintain accurate documentation, repair records, and asset history.
• Process freezer downtime credits and maintain supporting documentation.
• Manage component replacement logs and warranty records.
• Review, track, and organize purchase orders and invoices within SAP.
• Ensure compliance with departmental processes, SOPs, and documentation standards.

• Strong customer service and communication skills.
• Exceptional attention to detail and accuracy.
• Highly organized with excellent time management skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong follow-through and accountability.
• Proficient in Microsoft Office (Outlook, Excel, Teams, Word).
• Experience with work order management systems, SAP, or similar platforms preferred.
• Ability to work independently while maintaining effective communication with internal and external partners.

• Accurate and timely work order management.
• Strong provider and customer communication.
• Consistent follow-up and task completion.
• Organized documentation and recordkeeping.
• Ability to identify and resolve issues proactively.
• Commitment to accuracy, accountability, and process compliance.

The ideal candidate is detail-oriented, highly organized, customer-focused, and proactive. They enjoy managing multiple priorities, maintaining accurate records, and ensuring tasks are completed correctly and on time with minimal supervision.