Customer Service Assistant
Listed on 2026-02-17
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Retail Associate/ Customer Service
Location: John McIntire Library (220 N. Fifth ST. Zanesville, OH 43701)
Pay Rate: $15.79 to $17.18 per hour (20 hours per week, varied schedule)
Closing Date
:
February 27,2026
Job Responsibilities:
Under general supervision, the Customer Service Assistant will provide excellent customer service to our patrons, shelve books and other library materials and maintain orderliness of library stacks. They will perform general customer service functions and may need to make supervisor-level decisions in the absence of the Customer Service Specialist.
Qualifications :
High school diploma or equivalent; availability to work evenings and weekends.
Knowledge, skills and abilities :
Skill in providing high-quality customer service
Ability to learn library policies and procedures; ability to alphabetize, file and perform basic clerical tasks
Ability to communicate effectively; ability to work unsupervised
Skill in use of electronic devices such as computers, phones, tablets and eReaders
Annual PTO accrual of 93 hours per year.
9 paid holidays and 3 floating holidays
Employee Assistance Program
Retirement plan: OPERS- 10% employee contribution, 14% employer contribution
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