Guest Relations (Admissions Support

Guest Relations (Front Desk & Admissions Support) The Oaks | Zanesville, Ohio

Be the first smile families see and help make every admission a positive experience.

The Oaks is seeking a compassionate, organized, and customer-focused Guest Relations (Front Desk & Admissions Support) team member to join our growing team. This role is perfect for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in creating exceptional first impressions for residents, families, and visitors.

As the face of our facility, you'll provide outstanding customer service while supporting our Marketing & Admissions department with referrals, admissions, tours, and administrative responsibilities. Every interaction you have helps families feel welcomed and confident in choosing The Oaks for their loved one's care.

• Welcome residents, families, visitors, vendors, and referral partners with warmth and professionalism.
• Answer and direct incoming phone calls while providing excellent customer service.
• Support the admissions process by monitoring referrals, scheduling tours, and preparing admission paperwork.
• Enter and maintain referral information within our Customer Relationship Management (CRM) system.
• Coordinate communication between departments to ensure smooth resident admissions.
• Conduct required admission screenings, including PASRR verification and sex offender registry checks in accordance with facility policies.
• Maintain accurate records, referral logs, and documentation.
• Keep the reception area organized, welcoming, and professional.
• Assist the Marketing & Admissions Director with occupancy initiatives and customer experience.
• Ensure compliance with all federal, state, and facility policies and regulations.

• Has exceptional customer service and communication skills.
• Enjoys building relationships with residents, families, and healthcare professionals.
• Is organized, detail-oriented, and able to manage multiple priorities.
• Demonstrates professionalism, compassion, and confidentiality.
• Is comfortable using computers, Microsoft Office, and electronic systems.
• Works well independently while also collaborating with a team.

At The Oaks, we believe every resident deserves exceptional care—and every family deserves an exceptional experience. From the moment someone walks through our doors, our Guest Relations team helps create a welcoming environment built on compassion, respect, and hospitality.

If you're looking for a rewarding career where you can make a meaningful difference every day, we'd love to meet you.

The Oaks is an Equal Opportunity Employer.