Office​/Customer Service Staff

Job Description

Job Type: Full-time, Hourly (35–40 hours/week)

Pay: $15.00 – $18.00 per hour

• Daily Reporting:
  Finalize the previous day's business operations. Accurately input invoices and payments, ensuring all batches are balanced and finalized.
• Finance Applications:
  Process customer finance applications and ensure all paperwork is properly completed and filed.
• Account Payments:
  Process and apply payments for accounts that have been turned in and funded.
• Office Operations:
  Handle miscellaneous administrative tasks to ensure the office runs smoothly and efficiently day-to-day.

• Incoming Calls:
  Act as the first point of contact for the store. Answer calls promptly with the proper company greeting, maintain a positive and welcoming attitude, and accurately route calls to the appropriate personnel.
• Sales Associate Support:
  Assist the sales team with customer needs, including calculating balances due or refunds owed, and processing deposit transfers for customer reselections.

• Delivery Scheduling:
  Contact customers when their furniture arrives to schedule delivery. Ensure orders are scheduled for the correct day, input necessary routing notes, and communicate any special instructions to the warehouse team.
• Truck Preparation:
  Review and prep next-day delivery trucks, ensuring all necessary arrangements are made and customer balances are paid in full prior to delivery.
• Customer Pick-ups:
  Coordinate will-call orders for customers picking up their items in-store or by phone, and promptly inform the warehouse to prepare the items.
• Inventory Control:
  Review orders uploaded via Dropbox to ensure accuracy, and input any relevant customer notes into the system.

• Family-Owned Culture:
  Work in a supportive, family-owned business environment.
• Predictable
  
  Schedule:
  
  Enjoy the same days off every week for a healthy work-life balance.
• Comprehensive Insurance:
  Health, Vision, Dental, and Life Insurance options available.
• Paid Time Off:
  Paid vacation days and holidays.
• Retirement: 401(k) opportunities to help you plan for the future.
• Employee Discounts:
  Access to our Employee Purchase Program.
• Extra Earning Potential:
  Ongoing bonus opportunities.