Fabrication Dept Administrator, Parts Advisor, Service Writer

Fabrication Dept Administrator, Parts Advisor, Service Writer

Full Time Truck Service - Blacks Spring, Zanesville, OH, US

30+ days ago Requisition

Salary Range: $24.00 To $29.00 Hourly

Our Fabrication Department Administrator, Parts Advisor, and Service Writer is responsible for managing and overseeing operational tasks for the fabrication department as well as assisting with counter parts sales and service operations.

• Pay:
  Hourly, based on experience and qualifications
• Shift: Weekday, Monday through Friday, 7:30 am – 4:30 pm
• Location:
  
  In person. Blacks Spring, 1516 State St, Zanesville, OH 43701

• Support a safety-first culture, SAFETY IS NO ACCIDENT
• Positively, professionally, and effectively communicate with customers, suppliers, team members, and management
• Answer phone calls, assist callers, direct calls, and take messages
• Greet customers in showroom and assist or direct as appropriate
• Process and manage spring manufacturing department customer orders including purchase order acknowledgement, order creation, invoicing, shipping arrangements, and customer portal management.
• Process and manage spring manufacturing department work orders including creation, scheduling, status update, and close.
• Process and manage spring manufacturing department raw material inventory, purchase orders, and receiving.
• Assist with identifying, sourcing, and ordering parts for service work and counter parts sales
• Assist with proactive and regular communication throughout jobs with customer, technicians, and General and/or Service Advisors
• Process payments including charge account, credit card, cash, and check
• Customer follow-up to confirm complete customer satisfaction, retorque reminders, and/or deferred repairs
• Assist customers by phone, email, or in person with invoicing and processing payments.
• Assist with inventory management such as creating accurate purchase orders, receiving, inter-branch orders,
• Assist with merchandising and stocking the showroom
• Basic housekeeping of showroom and counter areas
• Become proficient with the shop management software and PC skills (email, documents, internet navigations) as it relates the to the duties and responsibilities
• Maintain a clean and organized work area

• Customer service experience, 2 years preferred
• Strong PC skills for email, documents, and internet navigation
• Customer service oriented and a focus on the positive customer experience
• Effective time management
• Deadline and detail-oriented
• Valid Driver’s License (Required)
• United States work authorization (Required)
• GED, High School Degree, or College Degree (NOT REQUIRED)
• Health Insurance
• Vision Insurance
• Employer Paid Basic Life Insurance
• Employee Health and Well-Being Assistance Program