Central Scheduler

Central Scheduler page is loaded## Central Scheduler locations:
Genesis Healthplextime type:
Full time posted on:
Posted Todayjob requisition :
JR105757#
** GENESIS HEALTHCARE SYSTEM
** In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis Health Care System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do *- always.*##

Position Details:

Work Shift:

Day Shift (United States of America)
Scheduled Weekly

Hours:

40

Department:

Patient Access Center## Overview of Position:

This position is responsible for scheduling and preparing patients for radiology and other tests.
** ESSENTIAL DUTIES
** 1.
Fields scheduling related calls and appropriately schedules patients according to schedule availability.  2.
Collects and compiles all pertinent patient information and ensures needed information is available on the day of exam.  3.
Verifies that patients have a provider order before tests are performed or at time of scheduling.
4.
Scheduling expectations include but are not limited to calls, work queue orders, coordination with appropriate appointments, in the appropriate location, utilizing decision trees, following EPIC arrival and prep instructions.
5.
May perform pre-registration functions on select patients by obtaining and entering information obtained from the patient.  6.
Serves as a liaison between the imaging department and provider offices, patients and other hospital departments as needed.
7.
Forwards essential patient information to appropriate personnel and departments.  8.
Analyzes and reprioritizes schedules and appointments based on changing circumstances as needed.  9.
Prepares reports as needed to document utilization of the department's services and patient flow.
10.
Receives cross training as necessary to provide relief support to other staff, to assist in the smooth delivery of services.  11.
Must maintain knowledge of appropriate systems:
OnBase, Pathway2

Care, EPIC Wait list, Web voicemails, Right Fax, IVR, others/etc.
12.
Other duties as needed and assigned by the manager.
** QUALIFICATIONS
* * 1.
High school diploma or equivalent required.  2.
Some knowledge of medical terminology.  3.
Excellent interpersonal, decision-making and problem-solving skills.
4.
Must be able to communicate clearly in speech and in writing and display excellent customer service.  5.
Demonstrates a pleasant, positive and caring attitude.
6.
Ability to focus on multiple tasks simultaneously.  7.
Excellent computer and typing skills.
** PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
** 1.
Living the Genesis Mission, Vision and Values:

• Performs work in a manner that is quality focused.  
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.  
• Results oriented and focused on achievement of objectives.  
• Acknowledges and responds to the diversity of people and the situation.  
• Encourages peers (others) to be owners of change.  
• Always makes the effort to anticipate and exceed customer needs and expectations.  
• Possesses the ability to engage others with patience and understanding.  
• Acts in a manner that creates positive first and lasting impressions.  
• Demonstrates the ability to own issues until they are resolved.  2.
Patient Centered Care  (patients/families, physicians, co-workers, all other internal/external customers)  
• Introduces self and role…connects with everyone.  
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.  
• Asks for and anticipates needs and concerns of others.  
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)  
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.  
• Responds to requests in an appropriate and timely…