Technology Assistant

Muskingum County Library System – Technology Assistant

Location: John McIntire 220 N. Fifth Street, Zanesville, OH 43701

Salary: $18.31 - $19.91 (40 hours a week, Varied Schedule)

Closing Date: May 22, 2026

The Muskingum County Library System is seeking a Technology Assistant to provide exceptional service to the public and staff through first‑line technical support, routine maintenance, hardware setup, and instruction in the effective use of technology.

• Provide remote and onsite technical support for all library locations, handling initial contact with users through face‑to‑face interactions, phone, chat, email, and our ticketing system.
• Provide evening and weekend coverage for emergent IT issues as scheduled. Set up and support technology for meeting rooms and library programs.
• Help maintain the organization of IT equipment with labeling, storing, and tracking of assets within software tools.
• Assist customers and staff throughout the library system with basic technology needs.
• Create how‑to guides and training material.
• Perform basic hardware maintenance and replacement.
• Set up new computers and install peripherals such as printers and receipt printers.
• Maintain checklists and documentation for common technology tasks.
• Run routine administrative tasks such as resetting user accounts, merging duplicate patron accounts, and generating monthly computer usage reports.
• Install and upgrade approved software, including Adobe products and Microsoft Office, using tools such as Ninite and Deep Freeze.
• Open and track vendor support tickets as needed.
• Log new incident tickets and elevate as appropriate to Senior Technology Assistant, ILS Coordinator, or the IT Director.
• Troubleshoot problems with software such as the full Google product suite, Microsoft Windows, Microsoft Office, Adobe products, ILS software, mobile apps, and more.
• Troubleshoot problems with hardware such as printers, copiers, credit card machines, receipt printers, VOIP phones, and more.
• Actively participate in cybersecurity initiatives to protect the library’s network integrity while ensuring all technical support activities preserve patron privacy and comply with data handling policies.

• High school diploma with IT certifications or 1 to 2 years of IT‑related customer service experience.
• Must have a valid State of Ohio Driver’s License.

• Knowledge of Windows, various software packages, general networking applications, and a desire to learn new computer software applications.
• Ability to work independently with little supervision, interact with the public in a consistent, friendly and professional manner, and to learn new technology systems.
• Skill in operating and supporting computer hardware, peripherals, and software applications, and customer service.
• Health, Dental, and Vision Insurance.
• 9 paid holidays and 3 floating holidays.
• 186 hours of PTO earned annually.
• Employee Assistance Program.
• Retirement plan: OPERS—Mandatory 10% employee contribution, 14% employer contribution.