Client Services Analyst

Overview of Position

Provides support and services including telephone and remote‑control computer support, computer education, and working at the Client Services Support Desk. Provides level I hardware and software support for personal computers, mobile devices and peripheral hardware. Assists with the assignment and management of computer system/network user identifiers and passwords based on the established security policies, procedures and practices.

• Performs work in a manner that is quality focused.
• Treats patients, co‑workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.

• Introduces self and role, connects with everyone.
• Communicates effectively (e.g., advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (e.g., safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.

• Demonstrates safe patient handling (e.g., transfers, transport, care administration, nutrition, medication, etc.)
• Demonstrates safe materials handling (e.g., appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of infectious disease precautions and use of proper protective equipment.
• Demonstrates slips/trips and falls awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.

Genesis is an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.