Information Technology Specialist- Entry Level

Overview

Job Title: IT Specialist - Entry Level

Pay Range: $16-18/hr

Department: Information Technology

Immediate Supervisor

Title:

IT Director

Essential

Job Responsibilities:

The IT Specialist is responsible for installing and maintaining computer systems, networks, and software; providing technical support to users; troubleshooting and resolving hardware and software issues; and ensuring the security and integrity of an organization s IT infrastructure. Responsibilities often involve network management, system updates, data backups, user support, and implementing new technologies to improve efficiency and security.

Key Responsibilities include:

• Technical Support & Troubleshooting:
  Provide technical assistance to employees or customers and resolve issues with hardware, software, and network systems.
• System Maintenance:
  Install, configure, and update computer hardware, software, and network components.
• Network Management:
  Monitor, maintain, and manage local and wide-area networks (LANs/WANs), cloud networks, and servers to ensure optimal performance.
• Security:
  Implement security measures, manage user access, and ensure the privacy and security of networks and data.
• Hardware & Software Management:
  Manage IT assets, install software, and perform necessary maintenance to keep systems running smoothly.
• User Assistance & Training:
  Onboard new users, manage their access rights, and sometimes provide end-user training on new technology.
• Documentation:
  Create and maintain technical documentation for system configurations and procedures.
• Perform other duties as assigned by the governing body

Minimum Education and Experience Qualifications

• A high school diploma at a minimum, though a 2-year associate's degree or a 4-year bachelor's degree in fields like computer science or information technology is often preferred.
• Some senior roles may also require a master's degree. Additionally, practical experience, internships, and relevant professional certifications are highly valued and can enhance career prospects.

• Expertise in hardware, software, operating systems (Windows, macOS, Linux), and network infrastructure.
• Strong analytical and troubleshooting skills to identify and resolve technical issues effectively.
• Ability to explain technical issues clearly to non-technical users and document solutions.
• Good communication and people skills to work with frustrated users and provide support.
• Skills to manage multiple tasks, prioritize work, and ensure efficient IT operations.
• Familiarity with best practices for IT security, system maintenance, and disaster recovery.

Equal Opportunity Employer
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