Help Desk Technician II
Listed on 2026-08-03
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IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Desktop Support
Help Desk Technician II supports users on five local sites, providing on-site and remote assistance. The role uses Service Now ticketing, PC troubleshooting, inventory management, and operating system knowledge to keep the company's IT environment running smoothly.
Key Responsibilities:Provide on-site and remote support for users across five local sites
Use Service Now ticketing system to log, track, and resolve incidents
Troubleshoot PC hardware and software issues
Manage inventory of IT equipment
Apply knowledge of Windows, macOS, and Linux operating systems
Communicate status updates clearly to users and stakeholders
Maintain reliability and organization in daily workflows
Experience using Service Now ticketing system
Strong PC troubleshooting skills
Inventory management experience
Good working knowledge of operating systems
You have Service Now experience and strong PC troubleshooting skills. You manage IT inventory efficiently across multiple site locations. You are proficient with Windows, macOS, and Linux environments
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