Operations Manager

Overview

Big Sandy Superstore is seeking an Operations Manager for Retail Home Decor, Furniture, Bedding, and Appliances. Our Operations Managers are an important piece of the overall success of Big Sandy Superstore. When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. The goal is to ensure a fully satisfied positive experience with purchases and with our organization as a whole.

• 401(k)
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Vision insurance
• Wellness resources

• Contracts pulled and sent to the Accounting office on a daily basis.
• Drawer closed at the end of each shift, deposit balanced, deposits messages and totals emailed to store totals and deposits.
• Problem contracts resolved and training instituted to prevent recurrence.
• Night drops and bank deposits made daily.
• Filing up to date.
• CRM and voids entered correctly with appropriate information (sales order info).
• DER report run daily for deliveries scheduled 2 days out to verify COD balances.
• Accounts worked and maintained. Clean up all accounts older than 60 days.
• Maintain an hourly efficiency budget for the store hourly employees.
• Merchandise properly tagged and located when moved to floor. (invo tag)
• Merchandise received on shuttle trucks checked in correctly and verified against transfer.
• Merchandise being sent back on shuttle on IST and picked correctly.
• Merchandise being picked up or delivered finalized before it leaves the store.
• Picking tickets properly signed, dated, initialed, and filed daily.
• Take ownership of customer service complaints and ensure resolution.
• Schedule and supervise all hourly employees of the store and ensure time clock is punched properly and employees have taken a minimum 30 minute lunch break.
• Oversee inventories and reconciliation; assure recovery of missing items.
• Monitor office and warehouse supplies to ensure items are requested before supply is depleted.
• Approve refund requests and send to Accounting.
• Balance petty cash monthly and request replacement funds.
• All hiring packets for operations staff must be filled out completely and correctly and sent to the human resources department in a timely fashion.
• Operational checklist signed off by management every evening at closing.
• Other tasks as needed to provide the best customer experience.
• Maintain minimum standards for accounts, inventory, and hourly efficiency.
• Ensure time sheets are approved and submitted before the Wednesday cutoff.
• Absolutely no bad contracts older than 30 days.

• Strong leadership skills
• Ability to be a team player
• Excellent verbal and written communication and listening skills
• Basic reading and comprehension skills
• Basic numerical reasoning skills
• Ability to complete paperwork in an accurate, neat and efficient manner
• Demonstrated knowledge of software, including Microsoft Office
• Excellent organizational skills
• Outstanding customer service skills

• Ability to sit, stand, bend, stoop, and reach regularly

Education and Experience:

• High school diploma or equivalent combination of education and experience
• Previous clerical experience preferred
• Big Sandy or retail experience of 3-5 years preferred, not required

• Full-Time/Regular
• #bssales

Company reserves the right to add or delete from job description as needed.