Customer Service Merchandiser

Posted Tuesday, February 10, 2026 at 5:00 AM

To serve our customers by selling, ordering and merchandising our products in large format accounts to establish standards to increase company sales and profits.

• Maximizes sales and distribution of our products by working with retailers to identify opportunities to increase the sales and profitability of the company through proper use of Point-of-Sale materials, communication of price/value and securing placement of new and incremental equipment and displays.
• Develops, builds and maintains relationships with Store Management at the retailer’s location to sell and accurately order the appropriate level of product for each location.
• Stocks rotate and display all products to established standards (e.g. coolers, vendors).
• This position involves handling, stocking, and organizing alcoholic products.
• Maintains a clean, neat and organized backroom at retailer locations according to established standards.
• Ensure proper POS items are set up and displayed according to established standards (e.g. clings, base wrap, pole signs, banners).
• Responsible for cleaning all locations at which our products are displayed (e.g. coolers, vendors, racks, shelving).
• Communicate with retailers and Pepsi management team on issues regarding pricing, products, programs and problems that arise in the store.
• Adheres to all company policies, standards and procedures (e.g. OSHA and safety requirements, AIB and Pepsi standards, Federal/State/Local laws); wears all required personal protective equipment.
• Completes daily reports, time off requests and other required paperwork according to established standards.
• Maintains confidentiality of financial information, promotions, pricing, customer information and other sensitive and confidential information.
• Works assigned schedule, exhibits regular and predictable attendance and works overtime as required to meet workload demands. Performs other related duties as required.

1 - 3 years of s ales experience ( e.g. retail sales management, consumer product line)

Must be proficient in Microsoft Office Suite; previous VIP experience is preferred.

Must have a valid Driver's License; employee must be insurable to operate a vehicle as a condition of initial and continued employment.

Ability to obtain and meet industry licensing requirement as needed.

Knowledge of retail sales environment; grocery and beverage industry; standard selling practices; writing customer orders;
Microsoft Office Suite; VIP. Skill in selling products and promotions; internal and external customer service. Ability to: work quickly, efficiently and independently; multi-task; communicate effectively with customers and other employees both verbally and in writing; adapt to change; relate to and influence customers; develop and maintain good working relationships; write and enter accurate orders; be trained on operating a pallet jack, powered hand cart and other mechanical equipment;

drive a vehicle; operate a computer; problem solve. Other functions, skills and abilities may also apply.