Retail Associate; Part-Time

Job Title: Retail Associate (Part-Time)

Division: Retail Operations

Work Location: Assigned Retail Location

Classification: Non-Exempt

Who We Are

Grow Ohio is an Ohio-based company headquartered in Zanesville, Ohio. We are a Level 1 Cultivator, Processor, and Dispensary operator licensed by the State of Ohio's Division of Cannabis Control. Grow Ohio has a state-of-the-art medical marijuana facility which houses our cultivation and processing operations in Newton Township, OH. Grow Ohio is an Equal Opportunity Employer.

Job Summary

Essential Duties and Responsibilities

The following represents a non-exhaustive list of the duties and responsibilities of this position:

The Retail Associate (RA) role is an exciting opportunity for entry into Cannabis Retail with an established industry leader! This entry position will be trained and tasked to support a variety of roles within the Dispensary. The variety of critical areas range from customer intake, sales, and order fulfilment. RA will require a hungry and humble team player who is coachable and willing to support the needs of the team and business.

As Retail Associate you will be an accountable team member operating in a heavily regulated business required to complete all tasks in a compliant manner with all internal/external rules and regulations. No cannabis experience required, this role will be focused intangibles and require a mature, socially aware, and accountable team member. Retail Associate will be required to always demonstrate professionalism, excellent communication and customer service skills to succeed.

Position will report to Store Retail Manager and under direction of Retail Assistant Manager & Leads.

Part-Time: Part Time Retail Associates will be critical to the team and mission. We are looking for selected individuals looking for additional work. We are seeking part-time associates willing to work either in a predetermined situation compatible with their respective full-time commitment or motivated individuals willing to support any available work filling the need for non-traditional hours and support coverage. Role will be trained, accountable, and expected to operate seamlessly with full-time staff.

Part Time Roles will primarily support Customer Intake and Sales positions within the store. Maturity, professionalism, and courteous communication are required to ensure reliability and consistency is integral for this part time opportunity. Part-Time Retail Associates will be authorized to work up to 29 hours per week and shifts are not guaranteed and based on needs of the business.

Responsibilities

• Willing and able to be flexible with schedule with strong work ethic and commitment to the craft and company.
• Support store leadership and all team members in optimizing an environment of positive performance, morale, and growth.
• Responsible for a great attitude and open mind to be trainable, coachable, and execute all processes and tasks to established standard.
• Ensure performance and smooth daily store operations, including timely communication and a positive example.
• Ensure professional communication with leadership, staff, and customers for seamless operations.
• Foster a customer-focused experience, leading staff to prioritize exceptional service, satisfaction, and brand loyalty.
  • Responsible for product knowledge and compliance with regulations dispensary.
  • Promote positive customer experiences through professional and policy-driven problem resolution.
  • Stay informed on industry regulations and best practices, training staff as necessary.
• Support store leadership and business in execution of marketing plans, promotions, and product displays across locations.
  • Drive sales performance in alignment with marketing initiatives and events.
• Counter diversion by effectively remaining vigilant through integrity and leadership communicating any issues to Retail Management.
• Execute and support security protocols to safeguard employees, customers, and inventory always.
• Support and execute store cleaning, supply management, and staff protocols.
• Support internal inventory in maintaining optimal stock levels, minimizing shrinkage, and drive lean efficiency in execution…