WAREHOUSERetail

Warehouse Associate – Retail Home Furnishings

Reports to:

Warehouse Manager / Operations Manager

• Employee Stock Ownership Program
• Dental insurance – Affordable dental insurance with no waiting period
• Vision insurance – Quality vision coverage for very little cost
• Health insurance – Affordable health insurance with two plan options: PPO 2000 or HSA 3000
• Life insurance – $10,000 policy paid in full by the company
• 401(k) plan – Company pays administrative fees
• Paid time off – Competitive PTO policies
• Employee discount – Generous discount on all merchandise
• Wellness resources

Purpose of Position:
To ensure the Company’s objectives are met in the areas of loading and unloading freight, and providing direct customer service.

• Ensure total customer satisfaction through courteous service while performing assigned duties in the warehouse and assisting customers with loading and unloading of their merchandise.
• Record all required data when processing customer pick‑ups:
  • Verification through computer records of merchandise and location.
  • Record all required data when processing a customer’s pick‑up and/or return.
  • Record the license number and verify vehicle model.
  • Verify that the customer has no balance and can safely receive merchandise.
  • Thank the customer for their purchase by stating “Thank you for your purchase Mr./Mrs. Customer.”
• Issue, receive and store material, supplies and equipment according to established procedures and instructions.
• Maintain open communication with management. Complete lists and keep floor current by following Visual Merchandiser’s instruction regarding displays:
  • Maintain list of customer pick‑ups ensuring every customer gets assisted.
  • Complete warehouse closing checklist to ensure everything has been properly closed.
  • Inspect merchandise received, validating its integrity and accuracy on inventory.
• Perform duties in accordance with Company’s safety rules and operating regulations:
  • Report any break in safety regulations to management.
  • Wear proper safety equipment to perform duties according to Company policy.
  • Verify dock gates are secured with safety chain or shut.
• Accept responsibility for safety and security of all Company property.
• Maintain equipment and work area in clean and orderly condition.
• Maintain records and files in an orderly condition.
• Undertake and complete other responsibilities as assigned by store management, which may include assisting with customer deliveries outside of the store.
• Undertake and support any policy, change, system or work rules the Company implements regarding the purpose of this position.

• Must be able to lift, stoop, bend, push or pull up to 100 pounds.
• Must be able to sit/stand for up to a 10‑hour shift.

• Full‑time / Regular