Wireless Retail Associate Manager SOUTH Zanesville | N Maysville Ave

Job Details

• Level: Experienced
• Location:
  
  SOUTH ZANESVILLE | N Maysville Ave [3
  
  ASY] - South Zanesville, OH 43701
• Position Type:
  Full Time
• Salary Range: $13.00 - $15.00 Base + Commission per month
• Job Category:
  Sales

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ’93, we’ve been providing superior service and quality wireless products featuring the latest technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand.

As a Retail Associate Manager (RAM), you will be a brand ambassador, creating energy and excitement around our products and services. You will work with the Retail Team to deliver an outstanding customer experience, build relationships, and support the Retail Store Manager in daily operations.

• Learn and build proficiency in customer service while providing a best‑in‑class experience and building loyalty.
• Help customers continue their shopping journey, explore individual needs, and provide hands‑on demonstrations of the latest technology.
• Engage in side‑by‑side selling to find personalized solutions beyond devices and plans, including accessories and IoT devices.
• Guide customers through purchasing by asking thoughtful questions, offering expert answers, and sharing your knowledge.
• Assist the Retail Store Manager with daily operations and coaching.
• Become proficient with digital tools for coverage, plans, and service demonstrations.
• Complete training on in‑store experience, new skills, processes, system knowledge, and reference resources.
• Collaborate with employees across channels to own the customer experience, resolve issues, identify and hand off small‑business leads, and build peer relationships.
• Maintain a positive, high‑energy environment while providing first‑class customer service.

• Leadership experience.
• Competitive drive with confidence to succeed in a fast‑paced sales environment.
• Experience leading a team, sharing best practices, and resolving customer issues.
• Operational, financial, and performance management skills.
• Excellent communication skills with team and customers.
• Prior wireless sales experience.

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Bonus earnings
• Automatic raises when reaching milestones
• Career advancement opportunities
• A culture of care & excellence
• Health benefits for full‑time employees

• At least 18 years of age
• High school diploma or GED
• Ability to stand for long periods of time
• Ability to lift objects up to 25 lbs
• Reliable transportation
• Full‑time availability (40 hours)

Diversity & Inclusion is a foundational principle of Arch Telecom. We welcome everyone to our team.