Customer Service Agent - Holland

Customer Service Agent - Holland (Administrative)

Who we need:

At Henderson we are looking for those interested in a career with our growing company. We need candidates who take pride in their work and have experience working through problems effectively in a team atmosphere.

CSA's are responsible for all facets of customer service, order delivery, and associated administrative functions, including collections, billings and customer satisfaction follow-up.

• Greets customers in a timely manner and offers to be of service.
• Answers phones in a professional manner.
• Provides estimates and schedules appointments with customers allowing proper time for work completion.
• Verifies insurance deductibles and explains deductible discount programs in accordance with current company programs.
• Must have excellent communication skills to explain features, benefits and warranties of company products and services to customers.
• Handles minor customer complaints by telephone and in person.
• Continually develops product knowledge.
• Offers complimentary products or services to customers.
• Processes transactions and completes daily cash out procedures following documented policies and procedures.
• Completes bank deposit according to company policy and procedure.
• Completes appropriate accounts payable and receivable processes.
• Makes collection calls on past due accounts and accurately records such activity.
• Completes store opening and closing activities as established by corporate office.
• Completes general clerical functions such as filing, faxing, taking messages, making photocopies, and other such functions as directed by a supervisor.
• Exhibits good organizational skills.
• Works well with co-workers, vendors, and customers.
• May be trained to occasionally cut glass for picture frames, etc.
• May be trained to perform basic windshield repairs.
• Tools and Materials Used:
  Computer, photo copier, fax machine, hand tools and safety equipment.

Fast Paced Environment, Self
-Paced Work, Usually work 40 hours per week, overtime may be required as business needs dictate. Schedules are based upon normal office hours of M-F 8am-5pm and Sat 8am-1pm

• We need teammates that take pride as a craftsman looking to continue their career.
• Patience to learn and work through solving problems.
• Previous experience commercial and/or residential glass (IUs, Shower Doors, etc.) preferred.
• Valid driver's license with a track record of safe driving (not required for all CSA positions).
• Ability to lift and carry up to 25lbs.
• High school diploma or GED.

• Competitive hourly pay with a strong, local, growing company
• Consistent Schedule
• 401k
• Medical, Dental, Vision Insurance
• Paid time off