Communication CENTER Specialist I (Zeeland, Michigan

Description

Communication Center Specialist I

4

Front Credit Union | Communication Center | Non-Exempt

This position is not eligible for immigration sponsorship.

This role is not eligible for remote work.

Wage Range: $17.81 - $22.27

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At 4

Front, we are more than a financial institution — we are a community partner, a trusted advisor, and a team committed to helping our members achieve their financial dreams.

We believe in:

• Building authentic relationships
• Empowering our employees to grow and lead
• Creating a culture of respect, inclusion, and collaboration
• Delivering service that truly wows

Our team members live our credit union philosophy every day — people helping people.

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We care deeply about our team. When you join 4

Front, you can expect:

• Competitive pay
• Comprehensive medical, dental, and vision insurance
• Generous PTO and paid holidays
• 401(k) with employer match
• Tuition reimbursement and professional development opportunities
• Career growth pathways within a stable and growing organization
• A collaborative, supportive culture focused on teamwork and DEI
• Community involvement opportunities

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• Reports to:
  
  Communication Center Assistant Manager II / III
• Supervises:
  None

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The Communication Center Specialist I provides frontline support to members through remote service channels, including phone and video interactions. This role is responsible for answering questions, processing transactions, and resolving account-related concerns in a timely and professional manner. The position focuses on delivering a positive member experience while identifying opportunities to meet member needs through additional products and services. Through service, accuracy, and relationship building, this role helps strengthen member trust and satisfaction.

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• Respond to member inquiries and resolve issues through phone, video, and digital channels
• Provide accurate information regarding accounts, products, services, and payments
• Deliver prompt, courteous, and professional service in every interaction
• Build trust and rapport with members through clear communication and support

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• Process transactions including deposits, withdrawals, loan payments, and advances
• Complete account maintenance and updates accurately and efficiently
• Assist with forms related to disputes, wires, applications, and account changes
• Maintain balancing standards and transaction accuracy

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• Research and resolve account discrepancies and documentation issues
• Escalate more complex concerns to leadership when appropriate
• Ensure timely follow-up and resolution of member issues

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• Identify member needs through effective questioning and listening
• Recommend appropriate products and services to meet member goals
• Support cross-selling efforts and contribute to referral goals
• Enhance member relationships through proactive and personalized service

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• Ensure all work is completed in accordance with policies, procedures, and regulatory requirements
• Maintain accurate records and documentation
• Support opening and closing procedures and operational tasks as needed
• Maintain a clean, organized, and professional workspace

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• Collaborate with team members and leadership to support department goals
• Participate in meetings, training, and coaching sessions
• Assist other departments as needed
• Contribute to a positive, inclusive, and team-focused work environment

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• Member interactions are positive, professional, and solution-focused
• Transactions are accurate and completed in a timely manner
• Member issues are resolved effectively or escalated…