Patient Services Representative

Corewell Health -  -  - Responsibilities:
Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms;
Performs administrative functions, including, but not limited to: assists with patient check-out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multi-department deposit.;
Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.;
Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.;
Assists with training new team members utilizing standard work.