Digital Product Manager

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Miller Knoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Miller Knoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Description

The Miller Knoll Technology team is building a customer-centric, digitally enabled business model to reshape the way our family of brands does business. We're creating frictionless customer experiences through digital solutions across our platforms, and we need a Digital Product Manager focused on Product Information Management (PIM) to help enable our B2B and Dealer channels
.

As the Digital Product Manager for the B2B/Dealer channel within our enterprise PIM platform
, you will own the channel roadmap and backlog
, partnering closely with business leaders and delivery teams to capture needs, lead discovery, translate needs into clear requirements
, and drive those requirements through delivery, rollout, and adoption
. We are looking for a strategic, highly collaborative product leader with a strong understanding of the B2B ecosystem and dealer network
, as well as product data, master data concepts, and system integrations
. You will work with architecture, engineering, and data governance partners to ensure solutions are scalable across the enterprise while delivering measurable improvements for dealer users-such as faster item setup, higher data quality, and more reliable downstream integrations
.

• Identifies 1st through final degree customer needs. Acts as the champion of the customer needs.
• Collaborates with product and engineering teams on both internal and external bugs and feature improvements.
• Defines product features and requirements. Prioritizes based on enterprise goals, technology and customer goals and needs.
• Uses influence and negotiation skills to create and advance a user first roadmap.
• Ensures that all necessary user acceptance, performance, and postproduction testing is conducted and documented according to Miller Knoll testing guidelines.
• Fosters a culture of customer-centered design throughout the organization.
• Identifies opportunities and trends from the digital marketplace, analyzing relevant vendors and keeping an eye toward our competitive landscape.
• Manages vendor and stakeholder relationships, including RFP, contract negotiations, spend tracking, and external roadmap / upgrade notifications.
• Researches and maintains knowledge of emerging technologies and how they may optimize current business practices.
• Utilizes analytics and customer research to measure product effectiveness and to direct future product development.
• Performs additional responsibilities as requested to achieve business objectives.

• Bachelor's degree in IT or Business, or a related field, or an equivalent combination of education and experience.
• 3-5 years of experience in product or delivery management, preferably within digital.

• A passion for and understanding of digital products and marketplaces.
• Strong analytical skills with a deep understanding of product data.
• Experience in requirements analysis and definition.
• A deep understanding of the contemporary digital ecosystem.
• Excellent written and verbal communication skills with the ability to influence decision making and creative concepts.
• A history of delivering consistent results with a high attention to detail.
• The ability to use automation, communication, software, and tools in the Herman Miller office environment.
• The ability to perform all essential job functions of the position with or without accommodations.

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Miller Knoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work.…