Digital Product Manager - WMS

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Herman Miller means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Herman Miller to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

As a Digital Product Manager, you will support the strategy, development, and execution of Miller Knoll Group’s retail supply chain product portfolio, with a primary focus on Warehouse Management Systems (WMS) and supporting capabilities. You will define and lead the delivery of WMS related initiatives, including key integrations across fulfillment, transportation, inventory, and enterprise systems that enhance customer experiences, streamline service operations, and drive business value.

Acting as the voice of the customer, you will manage and prioritize product backlogs, ensure seamless delivery of features, and maximize impact for both the business and customers.

• Collaborate with business and technology stakeholders to create and prioritize the product roadmap.
• Collaborate with stakeholders, product, and engineering teams on both internal and external bugs and feature improvements.
• Run scrum ceremonies such as refinement sessions, stand‑ups, etc.
• Collaborate with other product managers to align the roadmap and priorities for cross‑functional features.
• Manage other team members.
• Partner with stakeholders to ensure successful adoption of the product.
• Define product features and requirements, Epics, Stories, and lead the implementation of new digital products and/or digital product updates.
• Ensure that all necessary user acceptance, performance, and post‑production testing is conducted and documented according to Herman Miller testing guidelines.
• Foster a culture of customer‑centered design throughout the organization.
• Analyze operational KPIs to measure product success and customer value.
• Identify opportunities and trends from the digital marketplace, analyzing relevant vendors and keeping an eye toward our competitive landscape.
• Manage vendor and stakeholder relationships.
• Research and maintain knowledge of emerging technologies and how they may optimize current business practices.
• Utilize analytics and customer research to measure product effectiveness and direct future product development.
• Perform additional responsibilities as requested to achieve business objectives.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree in IT or Business, Supply Chain, or a related field, or an equivalent combination of education and experience.
• 3-5 years of experience in product or delivery management, product ownership, business analysis, preferably within a digital warehouse operations environment.
• 3-5 years serving as the Product Owner/Sr. Business Analyst for WMS capabilities, including inbound, receiving, putaway, picking, packing, shipping, returns, and cycle counting.
• Experience managing requirements for WMS integrations with upstream and downstream systems (e.g., ERP, Order Management, Transportation, Inventory).
• Product Owner/business analyst experience for Transport Management Systems (TMS), logistics capabilities, and their integration is nice‑to‑have.
• Good understanding of agile or iterative delivery methods.
• Strong organizational and project management abilities.
• Experience in vendor management.
• Strong communication and presentation skills.
• Demonstrated experience in intake management and product road mapping.

A passion for and understanding of digital products and marketplaces.

Strong analytical skills with a deep understanding of web analytics.

Experience in requirements analysis and definition.

A deep…