Associate Digital Product Manager

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Miller Knoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Miller Knoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

As an Associate Digital Product Manager, you will assist in executing Herman Miller Group's digital strategy across multiple digital products. You will manage the launch and production of customer-facing technologies and websites, and support users, using a combination of both in-depth product knowledge and HMI's customer-facing technology.

• Acts as the champion of the user’s needs, engage with internal and external stakeholders to collect requirements.
• Collaborates with product and engineering teams on both internal and external bugs and feature improvements.
• Consults and advises users and stakeholders (including but not limited to: salespeople, dealers, customers, and vendors) on business processes and general application of Herman Miller's customer-facing technology.
• Performs implementation for customers and end users, including the configuration of systems and customization requests.
• Educates customers on current technology solutions for how they can solve a business need, including user training sessions, demonstrations, and support.
• Ensures that all necessary user acceptance, performance, and post production testing is conducted and documented according to Herman Miller testing guidelines.
• Manages quality assurance for implemented solutions
• Manages web content for various customer-facing technologies
• Proactively communicates and collaborates with internal customers to analyze business information needs and functional requirements.
• Provide training for users as necessary.
• Researches and maintains knowledge of emerging technologies and how they may optimize current business practices.
• Utilizes analytics and customer research to measure product effectiveness and to direct future product development.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree in in IT or Business, or a related field, or an equivalent combination of education and experience.
• 3 years of experience in IT, marketing, product or delivery management, preferably within digital

• Knowledge of how current trends and technology may be used to support business partners.
• Proficient understanding of how technology solves identified business problems.
• A history of delivering consistent results with a high attention to detail.
• Experience with data analytic tools such as Google Analytics, Tableau, PowerBI, and advanced Excel usage preferred.
• Strong analytical and technical skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Proven organizational and time management skills; must be self-motivated and able to work independently.
• Demonstrated high level of written, verbal and interpersonal skills to communicate information, ideas, procedures and processes in a logical sequence; at a level appropriate to the audience and resulting in effective working relationships.
• The ability to use the office automation, communication, software, and tools in the Herman Miller office environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Must be able to perform all essential functions of the position with or without accommodations.