Regional Service Rep - Illinois, Indiana, Wisconsin

Job Details

Level: Entry

Job Location:

Orland Park - Orland Park, IL 60462

Position Type:
Full Time Salary Range: $23.75 - $23.75 Hourly

Travel Percentage :
Over 50%

Job Shift: Day This Regional Stocking and Service Rep supports stocking and service for Novo Building Products at multiple Lowe's store locations across the including:

Illinois, Wisconsin, Indiana This position requires approximately 25 percent of overnight travel.

• $23.75/hr.
• $2,000 sign on bonus *
• Monthly Car Allowance - $380/mo.
• Mileage Reimbursement
• Quarterly and Annual Bonus Potential

As a representative of Novo Building Products, the Regional Stocking and Service Representative plays a vital role in supporting store service, stocking, and program resets at assigned Lowe’s stores under the direction of an Area Manager. This position requires travel to various Lowe’s locations to provide coverage during staffing gaps such as vacancies, PTO, or surges in business. Key responsibilities include stocking replenishment orders, merchandising products (zone recovery), identifying and processing credits for damaged or defective items, conducting cycle and “focus” counts, addressing customer concerns, and assisting with reset activities led by Store Planning.

Additionally, this role may provide administrative support to the Area Manager as needed. The ideal candidate is flexible, detail-oriented, and comfortable working independently across multiple store locations.

Fill in various roles/responsibilities within a specific geographic region as directed by the Area Manager; may include but not limited to any of the following:

• Back-up for Territory Service Rep
• Review store merchandising and inventory
• Conduct cycle counts
• Stock home center stores
• Merchandising resets/refreshes
• Make sure point-of-purchase materials and literature are up to date and in place.
• Conduct store audits to ensure Novo Standards are being met.
• Assist the Area Manager with administrative duties, scheduling, and interviewing for various roles as required
• Demonstrates high standards of conduct, professionalism, courtesy, ethics, and a “can-do” attitude when representing Novo.
• Analyzes performance, product mix, market conditions, and new product opportunities and recommends changes when appropriate.
• Manages all expenses per Corporate Policies and Procedures.
• Build relationships with home center store management and employees
• Other duties as assigned.

• High school diploma/Bachelor’s Degree in a related field preferred
• A valid driver's license, un-restricted except for corrective lenses.
• Proof of current auto insurance.
• Solid organization and time management skills
• Computer skills, specifically, Microsoft Outlook, Excel, and Word.
• Ability to work a flexible work schedule
• Selling, communication, and interpersonal skills. Must be fluent in English, both written and verbal. Must demonstrate courtesy, diplomacy, tact, and a proven ability to foster relationships based on integrity and professionalism.

The ability for overnight or daily travel to any of Novo's stores is required.

• Travel: ~80%
• Travel expenses are covered per the Corporate Travel Policy
• Ability to travel to and from stores as required

Pushing/pulling with wheeled equipment up to an average of 1500 lbs.

- up to 60%

Novo Building Products is an industry-leading manufacturer and distributor of stair parts, mouldings, doors, specialty millwork, and a variety of board products. Based in Zeeland, Michigan, Novo Building Products operates Ornamental Decorative Millwork, L.J. Smith Stair Systems, and Novo Direct. Just as our products are used to build something new and inspire others to make living spaces more beautiful, we endeavor to…