Global Security Operations Center Specialist; Part -Time

Overview

Why join us? Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being part of Miller Knoll means being part of something larger than your work team or brand. We are redefining modern for the 21st century. Our success supports causes aligned with our values, helping build a more sustainable, equitable, and beautiful future for everyone.

Global Security Operations Center Specialist — PT hours with 1st/2nd shift coverage between 8a and 10p, including every other weekend. This is a benefits-eligible PT position.

• Dispatching, access control, alarm and surveillance system monitoring; reviewing threat reports and assisting with security operations and law enforcement communication.
• Troubleshoot, evaluate and accurately report card access and door control systems.
• Support a schedule that may vary based on operational needs; 24/7 operation.
• Actively manage and escalate risk and customer-impacting issues within the day-to-day management role.
• Act as a Subject Matter Expert (SME) for the Global Security Operations Center.
• Handle incoming communications, including routine and emergency calls.
• Coordinate security responses to activities and incidents; identify, assess, and coordinate responses to incidents with potential to impact the company.
• Escalate and disseminate incident information to management; respond to inquiries and intake security-related reports; record calls and coordinate responses per procedures.
• Monitor proprietary software, external intelligence feeds/alerts, access control, and video monitoring systems to identify incidents; use CAD, radio, fire/burglar alarm and video systems to facilitate responses.
• Activate mass notification and generate written alerts about incidents impacting the business; escalate significant incidents to management.
• Conduct initial threat reviews and coordinate with law enforcement per procedures; process urgent information requests from law enforcement; route calls to appropriate parties.
• Maintain system maintenance by testing fire monitoring software and managing site coverage when only one associate is present.
• Liaise between physical security and vendors; report and record facilities maintenance requests; audit security systems for proper functionality.
• Work independently with limited supervision; proficient in Microsoft Office and security-related programs.
• Review, process and communicate threat management notifications; enforce Miller Knoll policies professionally.
• Prepare reports and activity logs; protect sensitive information; interpret written and verbal instructions and policies in English.
• Regular and predictable attendance; use provided resources to make decisions without direct supervision; work in a team to achieve business objectives.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience
One of the following is required:

• High school diploma or equivalent (GED)
• Work experience demonstrating performance competency
• Prior public safety, military, or security officer-related job experience is preferred

Licenses and Certifications
Must possess and maintain a valid driver’s license with a good driving record. First aid/CPR/AED certification or ability to certify within 30 days of hire.

Skills and Abilities

• Ability to interact with personnel at all levels within the organization, external agencies, and the public in a friendly, professional manner.
• Proficiency with Microsoft Office and security/office automation tools.
• Excellent verbal and written communication, problem solving, and de-escalation skills.
• Strong attention to detail and the ability to manage multiple duties with confidentiality.
• Ability to prioritize decisions and work independently with minimal supervision.
• Physical requirements:
  
  ability to stand/sit for extended periods, walk, use hands, reach, and communicate in various environments.
• Specific vision abilities and ability to hear in noisy environments.

The physical demands described here represent those required to perform essential functions. Reasonable accommodations may be made. Must be able to perform all essential functions with or without accommodations.

We hire qualified applicants from diverse backgrounds and abilities. Miller Knoll supports equal opportunity employment, including veterans and people with disabilities. This organization participates in E-Verify. Opportunities are posted regularly; candidates should check back often for new postings. Miller Knoll complies with applicable disability laws and provides reasonable accommodations for applicants and employees with disabilities. For accommodations during the application or interview process, contact Miller Knoll Talent Acquisition at