Global Security Operations Center Specialist

Why join us?

Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of Miller Knoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Miller Knoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

This is a 1st Shift position and hours are 10a-8p, including every other weekend.

ESSENTIAL FUNCTIONS

* Responsible for dispatching, access control, alarm, and surveillance system monitoring; reviewing threat reports and assisting with security operations and law enforcement communication.

* Troubleshoot, evaluate and accurately report card access and door control systems.

* The schedule may vary based on operational needs. 24-hour, seven days a week operation.

* Actively manages and escalates risk and customer-impacting issues within the day-to-day role of management.

* Act as a Subject Matter Expert (SME) for the Global Security Operations Center.

* Handle incoming communications, including routine and emergency calls.

* Coordinate security responses to activities and incidents.

* Identify, assess, and coordinate the response to incidents that have the potential to impact the company adversely.

* Escalate and disseminate incident information to management.

* Responds to inquiries, intake reports of security-related issues, record all calls, and coordinates response in line with procedures, guidelines, and policies.

* Monitors proprietary software, external intelligence feeds/alerts, access control, and video monitoring systems to identify and assess incidents that could impact the company.

* Leverages Computer Aided Dispatch (CAD), radio, access control, fire alarm, burglar alarm, and video monitoring systems to facilitate security response to general requests, emergencies, and incidents with the potential to impact the company.

* Activates mass notification system and generates written alerts about incidents that have impacted the business.

* Escalates and notifies management of significant security incidents and events.

* Conducts initial review of threats and contacts law enforcement in alignment with established procedures and policies.

* Process urgent requests for information from law enforcement.

* Routes call to the appropriate party.

* Places fire monitoring software in test and bypass for system maintenance.

* Monitors company retail stores when only one associate is present at the site.

* Acts as a liaison between the physical security team and vendors.

* Reports and records all facilities maintenance requests for company properties.

* Conducts ongoing accurate audits of security systems to determine proper functionality.

* Ability to work independently with limited supervision.

* Proficient in Microsoft Office products and able to operate company computer systems, including critical fire, life safety, and security system programs.

* Reviews and processes threat management notifications.

* Be service-centric while also being able to effectively enforce Miller Knoll policies and procedures tactfully, always professionally representing Miller Knoll.

* Possess initiative and situational solid awareness with balanced and sound judgment.

* Prepare reports and activity logs and communicate the information as needed.

* Protect sensitive company and team member information.

* Reads, understands, communicates, and interprets written and verbal instructions, work documentation, policies and practices, safety rules, operating procedures, maintenance instructions, and reports, which are written in English.

* Regular and predictable attendance based on scheduled hours.

* Use resources provided to make decisions without direct supervision.

* Work in a team environment while completing projects as requested to achieve business objectives.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be…