Ancillary Scheduler - Zephyrhills

Department:
Orlando Health Ambulatory
- Outpatient Rehab

Status:
Full-Time | 40 hours per week

Shift: Monday
- Friday, 8am - 5pm

Title:

Ancillary Scheduling, Registration, and Patient Charge Specialist

*** Address of Practice: 38051 Market Square Dr., Ste 121
Zephyrhills, FL 33542**
*

Position Summary

Responsibilities include patient check in/out, registration, insurance verification/authorization, scheduling, and front office operations.

All Inclusive Benefits (start day one)

Health/Dental/Vision/Life Insurance, Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Essential Functions

• Effective pre-registration, registration and scheduling of multiple patient appointments.

• Manages the multiple additions and cancellations of patient appointments.

• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital
systems

• Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations.

• Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff.

• Responsible for entry of patient charges.

• Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions.

• Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient.

• Performs check in and check out of patients.

• Acts as a liaison to the clinical staff.

• Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of
patients from both outside and sister facilities.

• Acts as a resource for training or mentoring of new team members.

• Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental
needs and on call responsibilities.

• Attends and participates in department staff meetings and attends other meetings as assigned.

• Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by
supervisor/department manager.

• Responsible for reviewing and adhering to all corporate departmental and education initiatives.

• Assists his/her supervisor/manager in planning and organizing department activities.

• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state
and local standards.

• Maintains compliance with all Orlando Health policies and procedures.

Education/Training

Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired
through completion of a high school education.

Licensure/Certification
None.

Experience
Two (2) years’ experience in financial, business office, or customer service environment required. Computer knowledge necessary.