Service Writer Automotive Shop

About Roe Automotive:

Join our dynamic team at Roe Automotive, a leading automotive service provider in Zion, IL. We're committed to delivering high-quality service and customer satisfaction.

• Develop cost estimates, log needed parts, and calculate time needed for repairs.
• Schedule appropriate Service Technicians for each job.
• Communicate costs, parts, work details, and technician information to customers.
• Arrange customer appointments through phone calls.
• Meet customers to understand their requirements and communicate these to the Service Technicians.
• Contact customers for additional work, detailing the nature and extra costs involved.
• Enter repair job details into the company’s network and prepare repair instructions.

• Proven work experience as a Service Writer or in a similar role.
• Proficient in computer literacy and office software programs.
• Excellent communication and customer service skills.
• Strong record-keeping abilities.
• Capable of understanding and translating technical issues from customers’ non-technical descriptions.
• A high school diploma or equivalent is preferred.