Lakeside Front Desk Specialist — Guest Services

Illinois Beach Hotel is nestled along the scenic shores of Lake Michigan within Illinois Beach State Park, which welcomes over 2.5 million visitors each year. With a 92-room hotel, full-service dining, conference and event space, and a campground store, our team is dedicated to providing extraordinary service in a one-of-a-kind lakeside environment.

• In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park
• Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience
• Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
• Respond calmly and professionally to all guest complaints resolving issues as appropriate and elevate to management when necessary
• Keep front and back office areas organized and clean
• Communicate with emergency responders when necessary, in a calm and effective manner
• Prepare daily deposits, drops receipts and follow all company cash handling procedures
• Assist other team members by sharing knowledge of Park and surrounding area
• Other duties as may be assigned

• Provide excellent customer service to meet and exceed customer expectations
• Present a positive image of the company in an upbeat, professional manner
• Ability to work a variety of day, night, weekend, and holiday shifts
• Ability to work independently
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
• Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system

Education:

High school diploma or equivalent

Experience:

Minimum 1 year front desk/room registration experience

National Park/Resort experience

$16.50

• 401k Program
• Reward & Recognition Program
• Site Discounts
• Employee Assistance Program

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, and all other status protected by law.