Customer & Service Operations Specialist - 3rd Shift

3rd Shift - Customer & Service Operations Specialist

Schedule:3rd Shift (12:00 AM - 8:30 AM)

Compensation:Competitive Pay + Night Shift Differential

All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry
, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations
. We operate on a core principle:
Yes - meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen. We don't believe in waiting around-we take action, keep fleets moving, and get the job done right.

As a 3rd Shift Customer & Service Operations Specialist
, you'll handle late-night service requests, manage urgent breakdowns, and keep our technicians moving. If you're a night owl who thrives in high-pressure, independent roles
, this is the job for you.

In this role, you will:

• Own inbound service requests, ensuring every call is handled efficiently.
• Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
• Think ahead
  , strategizing the best routes and resource allocation to prevent delays.
• Manage high-value accounts
  , keeping key customers informed and satisfied.
• Solve problems in real-time
  , quickly addressing emergencies and adjusting schedules as needed.
• Communicate like a pro
  , handling calls, texts, and digital systems to keep everyone in sync.
• Track and optimize performance
  , maintaining records, logs, and reports.

• You thrive in high-stakes environments - handling multiple service requests at once doesn't phase you.
• Your communication skills are top-notch - clear, professional, and always focused on solutions.
• You understand the trucking & repair industry (or you're a fast learner).
• You're a master problem-solver - if a challenge arises, you tackle it head-on.
• You know how to prioritize urgency - every second counts, and you act accordingly.
• You're tech-savvy - you can navigate dispatch software, multi-line phones, and digital logs with ease.
• You're a team player - working alongside technicians, customers, and vendors with a "whatever it takes" attitude.

• Competitive Pay - Your hard work should pay off.
• Career Growth & Advancement - We promote from within, and there's always room to grow.
• A Fast-Paced, Exciting Work Environment - No two days are ever the same.
• A Team That Has Your Back - Work alongside professionals who hustle just as hard as you.

Ready to own the night?