Breakdown Dispatch Manager

Breakdown Dispatch Manager

All Fleet, Inc. is a growing mobile truck and trailer repair company providing breakdown response, roadside repair, preventative maintenance, and fleet support to commercial transportation customers.

As we continue expanding our operations, we are looking for an experienced Breakdown Dispatch Manager to lead and develop our Chicago-area dispatch operation.

This is not an entry-level dispatch position. We are looking for someone who understands the urgency of commercial vehicle breakdowns and knows how to lead a dispatch team in a fast-moving, 24/7 environment.

The Breakdown Dispatch Manager will take primary responsibility for the day-to-day performance of our breakdown dispatch department.

This individual will oversee dispatchers, manage escalated breakdown situations, coordinate technicians and resources, maintain communication with customers, and ensure calls are handled professionally from initial contact through completion.

The position will be personally trained by All Fleet leadership on our operating procedures, expectations, customer service standards, systems, and management philosophy.

Once trained, this individual will be expected to take ownership of the dispatch operation while continuing to work closely with senior management.

Because All Fleet operates 24 hours a day, 7 days a week, this position requires someone who understands that management responsibility does not always end when a scheduled shift ends. The Dispatch Manager must be capable of handling or directing escalated situations when necessary.

Leading and supervising the breakdown dispatch team

Managing daily 24/7 dispatch operations

Training, coaching, scheduling, and developing dispatch personnel

Ensuring incoming breakdown calls are answered and handled promptly

Evaluating breakdown situations and determining the appropriate response

Coordinating mobile technicians based on location, availability, skill level, and urgency

Monitoring open service calls from initial dispatch through completion

Managing high-priority and escalated customer situations

Making sound decisions during emergency and crisis situations

Ensuring customers receive accurate and timely status updates

Maintaining accountability for dispatcher performance and communication

Identifying calls or situations that require escalation to senior management

Helping establish procedures that allow the department to operate consistently across all shifts

Monitoring response times, open calls, technician availability, and service performance

Working with operations and management to resolve recurring service issues

Maintaining professional communication between dispatch, technicians, customers, and management

Helping recruit, train, and develop additional dispatch personnel as operations expand

Building a dispatch operation capable of supporting All Fleet's continued growth

The ideal candidate has real-world breakdown dispatch management experience.

We are especially interested in individuals who have worked in environments involving:

Commercial truck and trailer breakdowns

Roadside assistance

Fleet maintenance

Heavy-duty trucking

Emergency service dispatch

Transportation or logistics operations

24/7 call-center or dispatch operations

Candidates should understand that breakdown dispatch is different from standard freight dispatch. When a commercial vehicle is down, decisions need to be made quickly and accurately.

The ideal candidate has real-world breakdown dispatch management experience.

We are especially interested in individuals who have worked in environments involving:

Commercial truck and trailer breakdowns

Roadside assistance

Fleet maintenance

Heavy-duty trucking

Emergency service dispatch

Transportation or logistics operations

24/7 call-center or dispatch operations

Required leadership qualities:

Remains calm and decisive under pressure

Has strong crisis-management skills

Can manage several urgent situations simultaneously

Holds employees accountable while maintaining a professional work environment

Communicates clearly with customers, technicians, dispatchers, and management

Can prioritize calls based on urgency and operational impact

Is comfortable making management decisions

Knows when to resolve an issue independently and when to elevate it

Is dependable and understands the responsibility involved in a 24/7 operation

Can help build structure, procedures, and accountability as the department grows

Breakdown dispatch experience is strongly preferred, and management or supervisory experience within breakdown, roadside, fleet, transportation, or a similar operation is highly desirable.

Candidates with substantial hands-on breakdown dispatch experience who are ready to move into a larger leadership position are also encouraged to apply.

This is an on-site Chicago-area management position supporting a 24/7 operation.

The Dispatch Manager will have a primary work schedule; however, the individual must have reasonable flexibility to respond to elevated operational situations outside normal working…