Service Call Coordinator - 3rd Shift

3rd Shift – Service Call Coordinator

Schedule:

3rd Shift (12:00 AM – 8:30 AM)

Compensation:
Competitive Pay + Night Shift Differential

All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: “Yes” – meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen.

We don’t believe in waiting around—we take action, keep fleets moving, and get the job done right.

As a 3rd Shift Service Call Coordinator, you’ll handle late-night service requests, manage urgent breakdowns, and keep our technicians moving. If you’re a night owl who thrives in high‑pressure, independent roles, this is the job for you.

• Own inbound service requests, ensuring every call is handled efficiently.
• Dispatch and coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
• Think ahead, strategizing the best routes and resource allocation to prevent delays.
• Manage high‑value accounts, keeping key customers informed and satisfied.
• Solve problems in real‑time, quickly addressing emergencies and adjusting schedules as needed.
• Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
• Track and optimize performance, maintaining records, logs, and reports.

• Thrives in high‑stakes environments—handling multiple service requests at once doesn’t phase you.
• Communication skills are top‑notch—clear, professional, and always focused on solutions.
• Understands the trucking & repair industry (or you’re a fast learner).
• Master problem‑solver—if a challenge arises, you tackle it head‑on.
• Prioritizes urgency—every second counts, and you act accordingly.
• Tech‑savvy—can navigate dispatch software, multi‑line phones, and digital logs with ease.
• Team player—working alongside technicians, customers, and vendors with a “whatever it takes” attitude.

• Competitive pay—your hard work should pay off.
• Career growth & advancement—enjoy promotion from within and opportunities to grow.
• A fast‑paced, exciting work environment—no two days are ever the same.
• A team that has your back—work alongside professionals who hustle just as hard as you.