Product Manager, Customer Portal

Group 1001 is a consumer‑centric, technology‑driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can‑do culture. Group
1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.

Gainbridge, a part of the Group 1001 enterprise, is a self‑managed, innovative, digital platform providing its clients with direct access to trusted financial products to smartly grow their savings over time. Gainbridge strives to offer products through its platform that are simple, intuitive, and backed by smart technology with no complexity or hidden fees. Gainbridge empowers clients to take control of the financial future with simple solutions that are accessible to everyone no matter their budget.

This role drives the end‑to‑end product experience for a mobile‑first premier savings platform from first login through account management and repeat deposits. This Product Manager ensures that the customer portal experience feels simple, transparent, and trustworthy, and reduces operational burden to help Gainbridge scale.

As the Product Manager for Customer Portal, you will:

• Vision & strategy:
  Set and drive the long‑term vision and roadmap for the customer Portal, delivering a transparent, simple, mobile‑first experience to help customers grow their money.
• Customer empathy & simple UX:
  Guide the roadmap through quantitative and qualitative insights into customer goals and behaviors into simple, intuitive experiences that help customers save their money.
• Analytics & data fluency:
  Develop and refine key customer experience metrics and build significantly data‑driven mechanisms to validate direction and guide decisions.
• Execution & delivery:
  Produce clear, technically sound PRDs, that your POD customers trust, and business stakeholders understand. Iterate rapidly through prototyping, experimentation, and phased rollouts.
• Cross functional leadership & communication:
  Partner closely with Engineering, Design, Data, Marketing, Operations, Legal & Compliance and Strategy to align product goals and delivery phases with overall business objectives.
• Judgement & prioritization:
  Balance speed and quality, near‑term wins and long‑term value, and to thoughtfully prioritize new features, experiments, platform enhancements, and product debt.

• 8+ years of professional experience with at least 4+ years of product management experience in B2C environments, driving products through full discovery, development, launch, and adoption.
• Ability to abstract complexity into intuitive, high‑impact, and delightful customer experiences, especially in regulated or complex domains.
• Data‑driven decision makers with strong analytical skills and a track record of using evidence to evaluate investments and inform iterations.
• Strong customer orientation, with demonstrated experience embedding user research and feedback into product decisions.
• Skilled at prioritizing tradeoffs and driving teams toward delivering meaningful and immediate customer value while keeping a long‑term vision.
• Strong written and verbal communication, with the ability to convey complex ideas concisely to engineers, designers, executives, and external partners.
• Go‑to‑market experience, including partnering with Marketing and Operations to plan launches, positioning, and in‑product education that scale adoption and engagement.
• Habitual use of AI tools to increase efficiency while maintaining strong product judgment and taste.

• Experience in fintech, insurance, or other regulated financial services.
• Startup or high‑growth environment experience, especially scaling from early traction to broader product‑market fit.
• Experience in another function (engineering, design, data) that informs how to collaborate and make tradeoffs.
• Experience defining and shipping AI/ML‑powered features (e.g., personalization, recommendations,…