Customer Service Specialist - Financial Services

## Customer Service Specialist - Financial Services Apply remote type:
Hybrid locations:
Zionsville, Indiana time type:
Full time posted on:
Posted 3 Days Agojob requisition :
R26 0449
** Group 1001
** is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group
1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.
** Why This Role Matters:
** As a Customer Service Specialist, you build trust and confidence with our customers and strategic partners with each call.
Every conversation matters and you are the first and most important connection to our clients delivering accurate and empathetic service.  In this position you create an opportunity to strengthen relationships and build customer loyalty that impacts operational excellence and drives our company growth.  As a customer service specialist, you impact our culture of collaboration by working across various teams to exceed customer expectations.  

We are committed to investing in our employees, developing careers, and creating opportunities for growth.
** Why You’ll Love Working Here:
*** We invest in you by providing paid training, ongoing coaching and career development to help you succeed from day one and beyond
* We believe people do their best work when they feel supported, respected, part of team, and showing up for one another
* We are committed to giving back to our community and empowering employees to make a difference beyond the workplace.
* We aim to be the best and hold ourselves to a high standard – supporting each other in doing our best work every day
* Comprehensive benefits medical, dental vision, generous 401K match and generous paid time off.
* Hybrid schedule 2-days in office after completion of on-site training period.
** How You'll Contribute:
*** Your journey begins with a structured, hands-on training experience designed using adult learning principles of financial services products and systems.
* Successfully complete the 12-week immersive program that combines classroom instruction and real-world application to build your confidence and expertise in annuity products and services.
* Develop a strong understanding of our annuities, investments, tax implications, product information, procedures, and regulations.
* Efficiently maneuver through various computer systems and on-line resources to retrieve information while responding to customer inquiries
* Partner with our external business partners, when required, to resolve customer inquiries
* Effectively ensure that detailed electronic records are maintained by accurately documenting all actions taken.
* Meet measurable department standards as they relate to call quality and efficiency measures as well as meeting teamwork, ownership, and professional development goals
* Learn, retrain and update one's knowledge of a wide variety of financial product information and internal processes and procedures, while adhering to strict financial industry rules and regulations.
* The job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, duties, responsiblities, or working conditions associated with it.
*
* What We’re Looking For:

**
* ** Resilience to complete the training program.
** Proven ability to persevere through demanding, sustained learning curves — maintains performance, composure, and engagement under pressure, and finishes what they start even when the material or pace is difficult.
* ** Positive Attitude & Adaptability** — A consistently positive demeanor with the flexibility to embrace change, adapt to evolving processes, and remain receptive to new approaches in a fast-paced environment.
* ** Customer Ownership & Follow-Through** — Proven ability to take full ownership of customer issues, following requests through to resolution and proactively escalating to…