Technology Operations Manager

Now Hiring – Technology Operations Manager

We are seeking a full-time, in-office Technology Operations Manager to support, organize, and execute the firm’s technology initiatives and operational systems. This role combines project management, process development, systems coordination, and hands‑on technical execution.

The Technology Operations Manager will play a key role in coordinating technology projects while also actively participating in the implementation, troubleshooting, and optimization of the firm’s technology platforms and workflows. This individual will work closely with internal team members, outside consultants, software vendors, and firm leadership to ensure projects are completed efficiently and technology systems continue to evolve alongside the needs of the business.

This is an evolving role with significant opportunity to help shape internal processes, workflows, and long‑term technology operations. The ideal candidate is highly organized, detail-oriented, process-driven, technically capable, and motivated to continuously improve systems and operational efficiency.

We are looking for someone who not only performs the responsibilities of this role at a high level, but also demonstrates professionalism, accountability, collaboration, and alignment with the firm’s core values.

• Tech Process Development: Establish and maintain a new tech project management, ticketing, and project reporting system. Clean up and organize internal documentation, policies, and resources in order for clear communication across the entire tech department.
• Operational Project Support: Own the day‑to‑day timeline of internal projects, including managing task intake, coordinating with vendors, delegating responsibilities, and reporting on milestones.
• Technical Project Oversight: Manage the end‑to‑end lifecycle of technical initiatives, ensuring they stay on schedule, within budget, and aligned with departmental goals.
• Budget & Resource Tracking: Maintain detailed records of software licenses, vendor contracts, hardware costs, and project spend to provide the director with data for financial planning.
• Stakeholder Liaison & Cross‑Functional Communication: Serve as the first point of contact for other departments to gather technical requirements and translate them into actionable project tasks. Act as the translator between the technical team and non‑technical stakeholders to ensure project requirements are clear and progress is transparent.
• Monitor & Troubleshoot: Monitor and troubleshoot systems, isolate issues that need addressing, and communicate with team members on improvements or best use practices.

• Systems Architecture & Optimization: Hands‑on configuration of the tech stack (e.g., Salesforce, Conga, or Revver) to automate manual processes and solve specific operational friction points and eliminate manual process bottlenecks. Coordination with internal and external teams to solve complicated processes.
• Technical Documentation & Knowledge Base: Create and update the how‑to guides for systems, ensuring the team has a clear source of truth for all implemented workflows.

• Collaborate regularly with the technology team and firm leadership to support department initiatives and long‑term planning.
• Assist with miscellaneous technology‑related projects and operational initiatives as needed.
• Participate in team meetings, project discussions, and planning efforts.
• Contribute to a positive, collaborative, and solutions‑oriented work environment.
• Meet with Communications & Operations Director regularly to review reports, projects, budgets and department direction.

• Strong organizational, project management, and communication skills.
• Detail‑oriented with excellent follow‑through and accountability.
• Strong troubleshooting, problem‑solving, and process improvement abilities.
• Ability to manage multiple priorities and deadlines in a fast‑paced environment.
• Ability to communicate effectively with both technical and non‑technical individuals.
• Self‑motivated with the ability…