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Production Operations Lead: Incident & Change Manager
Job in
Zionsville, Boone County, Indiana, 46077, USA
Listed on 2026-09-06
Listing for:
Gainbridge
Full Time
position Listed on 2026-09-06
Job specializations:
-
IT/Tech
SRE/Site Reliability, IT Specialist
Job Description & How to Apply Below
Group 1001 Insurance is seeking a Production Operations Lead to oversee the day-to-day operational leadership for production systems. You will coordinate incident response across multiple engineering teams, drive root cause analysis, and ensure change management processes are followed.
You will mentor analysts and maintain KPI-driven performance during high-severity incidents. The role requires ITIL-aligned incident, problem, and change management expertise, strong monitoring knowledge (Grafana,
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