Operation director; crypto service provider

Operation director (crypto payments service provider)

Tangem is a high-tech company in the blockchain sector was founded in 2017, headquartered in Zug, Switzerland, with branches in North America, Eastern Europe, and APAC.

Tangem offers a smartcard-based hardware wallet and mobile applications.

• Coordinate a portfolio of projects with wide range of service providers (BaaS, LaaS, Liquidity, KYC, KYT Providers).
• Organize the operational process for Visa card program (customer onboarding, fulfilment, partner management, risk and data management, reporting, settlement and reconciliations, automation).
• Build high-performing teams and actively manage talent by continuously assessing talent needs against current capabilities, addressing any gaps.
• Manage the budget and financial forecasts, treasury function, monitor key performance indicators.
• Prepare detailed operational documentation for the op. processes (policies, instructions, risk assessments, guidelines, etc.).
• Drive all customer support activities, including process development, optimization and growth initiatives; develop scalable customer engagement approach and customer deliverables to support growth and optimization initiatives.
• Handle legal, anti-fraud, and compliance process management.
• Oversee accounting and financial control.

• Experience in the issuance of bank cards and operational process development of card products.
• Experience in organizing managing projects, partners, and quality of payment services.
• Demonstrates strong knowledge of customer service standards, processes and tools.
• Demonstrates ability to lead projects related to CRM, ERP and other operational systems.
• Ability to create budgets and monitor their execution.
• Understanding of financial services operations, compliance and crypto assets regulation in EEA and globally, anti-fraud principles.
• Keen analytical, proven problem-solving and project management skills.
• Strong collaboration and ability to partner effectively with virtual, fast-paced teams.

• Stability, growth, participation in shaping the future unicorn.