Account Manager

Welcome to Xelon – where technology meets innovation and customer centricity.

As we continue to expand, we are looking for a customer-focused and tech-savvy Account Manager to join our team.

In this role, you will be the key link between our customers and our technical teams, ensuring long-term partnerships and outstanding customer satisfaction.

At Xelon, we deliver secure, scalable, and automated Swiss cloud infrastructure for the next generation of digital services. From IaaS to SaaS, our platform powers workloads in regulated industries like technology, finance, insurance, and public services. Our solutions - Xelon Cloud, Xelon Secure+ and Xelon HQ combine reliability, automation, sovereignty, and simplicity in one ecosystem.

We are on a mission to become the #1 Swiss Cloud Enabler, and we are growing a team of people who want to shape the future of cloud infrastructure and software operations.

The Account Manager role is responsible for the acquisition of new customers, as well as growth, retention, and strategic development of existing/assigned customer accounts while ensuring a seamless and value-driven customer experience.

• Identify and acquire new customers through outbound and inbound sales activities in close collaboration with our Business Development Representative and the marketing team;
• Manage and grow a portfolio of existing customer accounts (MSPs, ITSPs, large SMBs);
• Serve as the primary point of contact for customer inquiries and requests;
• Build strong, long-term relationships with key stakeholders on the customer side;
• Identify upselling and cross-selling opportunities to maximize customer lifetime value;
• Own the sales cycle for new customers, from first contact to closing and onboarding;
• Coordinate with internal teams (platform, product, business operations, finance) to deliver solutions;
• Support the first phase of the onboarding of new customers;
• Monitor account performance and provide regular reporting and insights;
• Proactively identify risks and resolve issues to maintain high customer satisfaction.

The ideal candidate will tick the following boxes.

• Relevant work experience: You have at least five years of work experience in a technology company not including training, apprenticeship or internship. You have spent at least two years in account management, sales, business development, or customer success in a technology company focusing on IT infrastructure - ideally mid‑market.
• Technical affinity & know-how: You have a solid understanding of the building blocks of IT infrastructure and the cloud. You are familiar with terms such as IaaS, PaaS, SaaS, public and private cloud, VMs, containers and related topics.
• Drive & Ownership: You are a self‑starter who likes to take matters into your own hand, take responsibility, and persistently work toward results.
• Matching education: Bachelor’s degree (or comparable) in Information Systems, Business, Marketing, or a related field.
• (Swiss) German & English: You speak both German and English fluently and you are able to communicate confidently and flawlessly in both – in spoken and in written form. Additionally, you are able to effortlessly follow a conversation in Swiss German.
• Customer Focus: You keep the customer's interests in sight at all times. Going the extra‑mile for your customers comes naturally to you.
• Collaborative Team Player: You thrive in cross‑functional environments, working seamlessly with internal and external stakeholders to drive business outcomes.
• CRM Pro: You are experienced in working with CRM systems (e.g. Salesforce, Hub Spot).
• Results orientated mindset: Proven track record of meeting or exceeding sales targets.

• Entrepreneurial Spirit: You are characterized by a self‑motivated drive to explore new opportunities, a willingness to take initiative as well as to seek and provide solutions and a strong commitment to contribute to a culture of continuous improvement.
• Swiss German and other additional
  
  Languages:
  
  Any language additional to the required ones is considered a plus;
  Swiss German (spoken) is an asset in this role.
• Hub Spot: Any…