Key Account Manager Embedded Finance

Are you an organizational talent with a customer-first mindset and want to help shape the future of finance? At YAPEAL, we haven’t just entered the market; we’ve redefined Embedded Finance. Recently recognized by BILANZ as the country's most innovative financial SME, we were the first Fintech to secure our own FINMA license. The foundation is built. Now, we are scaling through our B2B2X model.

We're looking for an experienced Key Account Manager for our Embedded Finance clients. Do you impress with excellent communication skills, analytical thinking, and a knack for long-term customer relationships? Then we look forward to receiving your application!

As Key Account Manager at YAPEAL, you are the central point of contact for our Embedded Finance customers. You will manage customer projects from planning to successful implementation and ensure customer satisfaction through proactive relationship management.

In this role, you take responsibility for the entire customer lifecycle. You analyze customer needs, develop customized solutions, and build long-term partnerships by acting as a proactive Sales Consultant to drive strategic growth and lead upselling for existing accounts.

Below you'll see our skill wish list. Don't worry if you don't check every box. We’re not about perfectionism from the get-go, but rather willingness to grow. As a start-up we are growing and learning ourselves, so let's grow together.

• Project Management:
  Planning, controlling, and implementing customer projects in the area of Embedded Finance (time management, budget control, resource management)
• Customer Relationship Management:
  Establishing and maintaining long-term customer relationships, regular communication, and close cooperation with contact persons
• Contract Management:
  Managing the contracts for our customers, including drafting agreements, leading negotiations, and driving alignment with internal stakeholders to close deals
• Solution Design:
  Analyzing customer needs and developing individual solutions in collaboration with internal teams
• Proactive Support:
  Continuous support of existing customers, identification of upselling and cross-selling potential and actively driving these opportunities to closure using a consultative selling approach
• Reporting and Analysis:
  Creating reports and analyses to measure success and optimize customer support
• Communication:
  Effective communication and collaboration with customers and internal teams (sales, product development, etc.)

• Experience:
  
  Several years of proven experience in project management and customer relationship management, ideally in the financial or IT sector
• Project Management
  
  Skills:
  
  Sound knowledge of project management methods and tools
• CRM Expertise:
  Experience in building and maintaining long-term customer relationships
• Communication
  
  Skills:
  
  Ability to communicate effectively at C-Level and translate complex technical concepts (like API integrations) into clear business value and ROI for the customer
• Analytical Thinking:
  Ability to analyze data and derive recommendations for action
• Customer Orientation:
  High empathy and very strong customer orientation - relentless focus on ‘customer first’
• Organizational and Planning
  
  Skills:
  
  Structured and organized way of working
• Problem-Solving
  
  Skills:
  
  Ability to identify challenges and find solutions
• Hands-on Mentality and Ownership:
  Ability to creatively leverage resources and willingness to 'get your hands dirty'
• Languages:
  
  Fluency in (Swiss-) German and English is a must, other languages are of course an advantage

At YAPEAL, we’re on a mission to transform the future of finance, and we’re looking for visionaries like you to join our journey. Here’s why YAPEAL is maybe your place to be:

Be part of a collaborative, forward-thinking team that values creativity, flexibility, and customer success. At YAPEAL, every idea matters, and every voice counts. We give our people all the flexibility they need to thrive and succeed.

As an expanding company, your contribution will directly shape our success and market presence. This is your chance to grow with us and make a tangible impact on the future of finance.

If this sounds like the challenge you’ve been waiting for, we’d love to hear from you.

Based in Zurich, Switzerland, YAPEAL is revolutionizing the financial landscape with our embedded finance solutions. We empower businesses to seamlessly integrate financial services into their products, enhancing customer experiences and unlocking new revenue streams. Combining cutting‑edge technology with Swiss reliability, we’re setting a new standard for digital finance. Join us in building a future that’s uniquely dependable, and consistently innovative.