Project Management Officer

Are you an experienced PMO Support Specialist with a strong understanding of project coordination, operational resilience, and outsourcing governance within a banking environment?

A leading private banking institution in Zurich is looking for a PMO Support – Third Party Risk Management Project professional to support the delivery of key initiatives focused on third-party risk governance and operational resilience.

In this role, you will support project management activities, business documentation, business-side testing, and user enablement, ensuring that project deliverables are clearly documented, tested, and successfully adopted by stakeholders.

You will act as a bridge between business stakeholders, project teams, and system users, supporting requirements documentation, testing coordination, training preparation, and first-level user support.

Key responsibilities:

• Writing business specifications (user stories & functional specs)
• Performing business-side testing and validating use cases
• Creating training materials and documentation for users and stakeholders
• Delivering training sessions and presentations
• Providing Level 1 helpdesk support
• Supporting project coordination and stakeholder communication

Required experience and skills

• 4–5+ years of professional experience in PMO support, project coordination, or business analysis
• Experience in outsourcing governance, business continuity management (BCM), or operational resilience is considered an advantage
• Experience with Service Now, particularly from a user perspective (implementation or optimization)
• Strong documentation and business requirement writing skills
• Experience supporting testing activities from the business side

Language fluency requirements:

• German – required
• English – required

📍 Location: Zurich

💼 Workload: 80–100%

⏳ Duration: Until the end of the year

For more information:

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